I preordered the game and never got the skins that came with it.
Hey, @hhi3fvv8a5hx To confirm it sounds like you may have been using items available in the Beta that was not meant to transfer over to the full game. From here we wouldn't be able to add those items.
EA Staff (Retired)HI @hhi3fvv8a5hx To confirm are you seeing you recently purchased the game, or back in 2017? Have you reached out to our support to take a look into your account?
Thanks!
I did reach out and I was told to post here. I pre ordered in 2017.
EA Staff (Retired)Hi @hhi3fvv8a5hx To confirm we are unable to assist/grant missing content or help with account issues on Answers HQ. Did you ever have the content before and noticed it missing, or has it been missing since 2017?
I had it in the beta but have never had it in the main game.
EA Staff (Retired)Hey, @hhi3fvv8a5hx To confirm it sounds like you may have been using items available in the Beta that was not meant to transfer over to the full game. From here we wouldn't be able to add those items.
No it’s definitely supposed to be accessible in the main game. It’s a pre order bonus.
