Battlefront II Freezing and Crashing to Xbox Dashboard after Most Recent Update

So this has only become a problem after the most recent hotfix update at the end of May. When playing any multiplayer mode, about 5-10 minutes into the match, the game will freeze with the sound stuttering for about five seconds, then the game would resume for another second, then the entire game would crash and take me to the dashboard. I noticed the bad internet connection symbol would appear before the game crashes.

After the hotfix, at first this would happen every other match or two, but now it is happening literally every match to the point where multiplayer is unplayable. I don't know if it's a connection issue or a bug as a result of the update. Before the update, if I ever lost connection I would simply be kicked from the match and returned to the main menu with a connection error message, and it was more uncommon, but now it's completely crashing my game every match.

Is anyone else on Xbox One having this issue, and did it start after the update? Hopefully there's a solution or it's fixed when the rest of the Solo season is released in June.

EA_Ataashi
8 years ago
This post has been marked as accepted solution ONLY for better visibility. We will keep you updated about the work progress.

UPDATE #1: Some players confirmed that reinstalling the game with all the updates can potentially solve this problem. I would be grateful if you could check this out. Thanks!

Hey everyone!

Like I mentioned before, our team is currently investigating the problem.

We would be very grateful if you could answer the questions below. It would be a huge help for our specialists.

Can it be fixed by reinstalling the game?

Did anything strange happen during the update flow?

Did the game crash (the Star Destroyer Initial Map)?

Did you play any other games during the update?

Is there anything suspended and running at the same time on your console during the crash?

Have you noticed any pattern that might trigger the error?

Many thanks for your cooperation!

/Ataashi

173 Replies

Anonymous
8 years ago
After the last update, after 15 minutes, the game freezes and crashes when I insert the CD into the xbox and start playing
Anonymous
8 years ago
Same here, cannot play the game. Very disappointed this is my favourite game
Anonymous
8 years ago
Cant load either after update. I see the main screen but it closes and gets back to the home menu
kingofaces1998
8 years ago
I've had the same problem too. I wanted to play the game as a way to vent my excitement after seeing Solo and was disappointed to find that my favorite game wouldn't start up. its been happening for the since the update. I hope this problem is addressed.
Anonymous
8 years ago
Press A to start and then it crashes back to Xbox One home screen. Tried restarting, hard resetting, and even cleared the cache, then deleted save data, uninstalled the whole game and then reinstalled it. If even the nuclear option doesn't work then there is nothing to do short of another patch. EA FIX THIS !!!!!!!!!!
Anonymous
8 years ago
I’ve the exact same issue. Its been like this for three days now. I’ve tried all the trouble shooting steps from xbox and EA helplines. They said ask here!
Anonymous
8 years ago
As of recently, my game has started crashing back to the xbox home screen after the latest hot fix to Battlefront 2 (May 2018). It happens randomly, but usually often. The game will freeze for approximately 5 seconds, return to normal for about 3-4 seconds, and then crash completely. Please help!
Anonymous
8 years ago
I’ve had BF2 since launch, worked perfectly. But for 4 days it now opens to the loading screen then just returns to the Xbox screen. I’ve tried all the steps (twice) suggested by the EA and Xbox helplines, cleared caches, reinstalled twice, tried with a new gamer tag, it still doesn’t respond. I was advised to ask in here. Any help would be really appreciated. You’re my only hope!
EA_Atic
DICE Team
8 years ago
Hey everyone!

What you can try to do if you have not already, let me know if anything fixes or not.

Power cycle the console.

Reinstall the game.

Clear local and clouad saves for SWBF2

Thanks!

/Atic
EA_Ataashi
EA Staff (Retired)
8 years ago
Hey everyone!

We're trying to gather as much information about this issue as possible, so I would be grateful if you could answer to the questions below:

When does the crash occur? While loading a level or during a match?

Is there anything suspended and running at the same time on your console?

Have you noticed any pattern that might trigger the error (for example: it only happens on certain maps or while playing a certain hero)?

Thanks in advance!

/Ataashi