The game simply won't start on Windows 11 Pro. Only the EA Launcher starts and then it's over.
I've had the game since Sep 2023 and haven't even been able to play it yet.
The game is in the EA app with the Steam logo and when starting the game from the EA app it only says “preparing game” and the EA app closes and opens again.
Sounds like you bought it from Steam, so you must start it from the Steam app, which will leverage EA app as needed.
If that still does not work, uninstall the Steam app, EA app and the game. Then, reinstall Steam app and go from there.
If that doesn't work, attach a DXDIAG report, as it may help determine what is going on.
Thank you for your time.
I bought the game from Steam. Everything is connected. I can't launch the game through Steam or with the EA app.
Honestly though, I don't want to reinstall my entire Steam app.
Please find attached the DXDIAG file.
Most of the data in the DXDIAG report looks good. However, there are multiple issues in the Diagnostics section towards the bottom. I suggest you get those resolved. While I'm not convinced they are what's causing your issue, one or more of them could be contributing.
Assuming those don't resolve your issue, you'll have two paths:
1. Contact EA support directly to discuss whether you have an account issue - i.e. between EA app and Steam.
2. Reinstall the launchers and the game, as I suggested.
Again, do not launch the game directly from EA app. You need to launch from Steam, since you bought it from Steam.
