Duplicates Still DONT give back CREDITS!!!

@Paodok

I's indeed demoralizing to have this issue every day.

Almost 6 weeks now for me.

Called the EA customer support twice and the only thing they say is that it will be fixed but they couldn't give a solution time.

Tomorrow it's Tuesday and let's hope that there will be a patch to fix this. More and more gamers are affected by this bug.

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@Paodok wrote:

@since I started posting here about a month ago, I have yet to interact with anyone associated with EA. I have posted @ to EA staff like Atic and David. But none of them have stated directly, "Paodok, we have the information we need and someone is working on." I don't think that is too much to ask for, simple confirmation of the post and then words stating the problem is being worked on. Instead, we have to guess if some "magical patch" is coming through and wonder will it actually fix our problem or make it worse again!

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@Paodok

It is unreasonable to expect that everyone will receive a personal response in an impersonal forum, and personal responses are unnecessary because EA has already addressed this group more than once. Confirmation of both the problem and the work being done to fix it have been given by EA staff numerous times within this thread and others. All of the following clearly indicate that someone is working on this issue, and the latest responses were provided within the past week:

Reply #23: EA_David:

Thank you for the posts, I don't have any new updates, but we haven't forgotten about this.

I understand that this is frustrating, and hopefully we'll have more substantial information soon.

Reply #28: EA_David:

Thank you for this info Rottingface. I'll check your logs, they should prove quite illustrative. Do you happen to know what the daily crate duplicate was?

Reply #32: EA_David:

Hey, @RickaySpanish I sent you a PM on this issue, can you check it out and get back to me?

@Rottingface Thanks for the extra info. There's no need to write them down, don't worry about that. 🙂 What you've provided has been very helpful.

Reply #37: EA_David:

@cb042 Very astute, from the log trawling I've done I think you're on the right track. 

Thank you, and thanks again to everyone for their contributions.

Reply #39: EA_David:

@EA_David, @EA_AticI may have to write this three times because EA limits "Too many users mentioned. You can @mention only 20 user(s) in a post."

Here is a list of everyone whom has posted at least once this thread. That is 56 individual members on EA Answers HQ on this thread alone with the "duplicate" star cards not being properly credited to the profile of the person playing. That is 56 persons who purchased EA Star Wars Battlefront II, mostly the Elite Trooper Deluxe Version on any platform either by digital download or retail Boxed disc. At the very minimum that is $ 3,359.44 non tax dollars for just 56 "Base" game revenue or $ 4,479.44 for the Elite Edition if all 56 purchased it.

Again fifty-six (56) people here on this thread alone who have posted a "bug" and are still waiting for the game to play as it should. Many of us have been waiting since November 17th 2017. November 17th 2017 is over 65 days ago, or rather 60 days counting Christmas Eve, Christmas Day, New Years Eve, New Years Day and Martin Luther King Jr Day. Regardless that is 60 days where the game is by definition "Defective"

Many of the people here, including myself have provided video, screen shots as evidence or chatted with EA directly about this issue. Many of us are out of options, withholding crates, not progressing because of EA, yes blaming EA for taking away another form of progressing with purchasing credits. And I should state to everyone that my post, with other retail outlets withdrawing "Target selling Star Wars Battlefront II 2100 Crystal Packs " the ones still on the shelves DO NOT WORK Blackhawk network Redemption.

@WindUp951 @Doublecard @JaegerBomb777 @pakolulu @Kincade-Slade @Orangecroc @Afrom3ister @narion_k @EyeOfPrima @dryguy05 @DukeLasermaster @Rottingface @ThirstyWraith @AII-lN @cb042 @grimmace2 @STARBUCK777 @mysweetescape13

And if we were all SHAREHOLDERS, which brings up a different point, if any one of us is a shareholder, EA would experience a drop, because at this point I "personally" will not purchase another EA game if this lack of attention continues.

Respectfully I cannot speak for each individual listed here, but for me I believe we all deserve an answer.

@EA_David, @EA_Atic

(second posting) 

Here is a list of everyone whom has posted at least once this thread. That is 56 individual members on EA Answers HQ on this thread alone with the "duplicate" star cards not being properly credited to the profile of the person playing. That is 56 persons who purchased EA Star Wars Battlefront II, mostly the Elite Trooper Deluxe Version on any platform either by digital download or retail Boxed disc. At the very minimum that is $ 3,359.44 non tax dollars for just 56 "Base" game revenue or $ 4,479.44 for the Elite Edition if all 56 purchased it.

Again fifty-six (56) people here on this thread alone who have posted a "bug" and are still waiting for the game to play as it should. Many of us have been waiting since November 17th 2017. November 17th 2017 is over 65 days ago, or rather 60 days counting Christmas Eve, Christmas Day, New Years Eve, New Years Day and Martin Luther King Jr Day. Regardless that is 60 days where the game is by definition "Defective"

Many of the people here, including myself have provided video, screen shots as evidence or chatted with EA directly about this issue. Many of us are out of options, withholding crates, not progressing because of EA, yes blaming EA for taking away another form of progressing with purchasing credits. And I should state to everyone that my post, with other retail outlets withdrawing "Target selling Star Wars Battlefront II 2100 Crystal Packs " the ones still on the shelves DO NOT WORK Blackhawk network Redemption.

@WreathIronsights @Travok @bahart_03 @BAMFDC @SOYNOS87 @SSawbones @the-creative-pup @jimbobbridges @Guzstav @HandyFlanagan @AramilX @IamMVP3 @Paodok @Proxdan @bri0510 @BenderRodriguz @Adchopper  @Liamt75 

And if we were all SHAREHOLDERS, which brings up a different point, if any one of us is a shareholder, EA would experience a drop, because at this point I "personally" will not purchase another EA game if this lack of attention continues.

Respectfully I cannot speak for each individual listed here, but for me I believe we all deserve an answer.

@EA_David

(the last bunch "Too many users mentioned. You can @mention only 20 user(s) in a post.")

Here is a list of everyone whom has posted at least once this thread. That is 56 individual members on EA Answers HQ on this thread alone with the "duplicate" star cards not being properly credited to the profile of the person playing. That is 56 persons who purchased EA Star Wars Battlefront II, mostly the Elite Trooper Deluxe Version on any platform either by digital download or retail Boxed disc. At the very minimum that is $ 3,359.44 non tax dollars for just 56 "Base" game revenue or $ 4,479.44 for the Elite Edition if all 56 purchased it.

Again fifty-six (56) people here on this thread alone who have posted a "bug" and are still waiting for the game to play as it should. Many of us have been waiting since November 17th 2017. November 17th 2017 is over 65 days ago, or rather 60 days counting Christmas Eve, Christmas Day, New Years Eve, New Years Day and Martin Luther King Jr Day. Regardless that is 60 days where the game is by definition "Defective"

Many of the people here, including myself have provided video, screen shots as evidence or chatted with EA directly about this issue. Many of us are out of options, withholding crates, not progressing because of EA, yes blaming EA for taking away another form of progressing with purchasing credits. And I should state to everyone that my post, with other retail outlets withdrawing "Target selling Star Wars Battlefront II 2100 Crystal Packs " the ones still on the shelves DO NOT WORK Blackhawk network Redemption.

@KubaSejdak @Charade131 @MeltdownMessiah @gentlewaltz @Tillus_Osciliath @Lucien1969 @fistiklibaklawa @Deadloth @NAPAULION @diabeticdwar @-xX-Palisade-Xx- @vadergoth @IownGODtoo @Porpman @XFerginatorX @AbsentiaDP @MaFknTastyCakes @DarkKorg @Tronar2011 

And if we were all SHAREHOLDERS, which brings up a different point, if any one of us is a shareholder, EA would experience a drop, because at this point I "personally" will not purchase another EA game if this lack of attention continues.

Respectfully I cannot speak for each individual listed here, but for me I believe we all deserve an answer.

Make that 57... I haven't been able to get credits for duplicates since last week and it's an ongoing matter. At "least" I seem to get scraps...

@mysweetescape13  Thank you for taking the time to tag all the people in this post. I can only imagine how long that took you. We all appreciate the hard work that those of us who being constructive and looking for a solution. Many of us have full-time jobs, or multiple jobs, family obligations, kid obligations, etc. Doing all this to get noticed is doing something "extra" and it is time consuming. At the very least it infringes on our gaming time.

Kudos my friend.

- Pao

It's Tuesday but unfortunately there is no patch.........................

So I still have to wait to buy some crates (over 100.000 credits saved).......

Loosing my patience over here  :-(

Still no fix this week. Just bought a crate... no change.... nothing from EA.

Hey, @EA_David this is answer #300 on this thread, time for an update on the issue, maybe?

Or with 300 messages maybe we get a sticky until the issue is resolved?

At this point, I would be happy to just know if we're gonna get compensated retroactively for the lost credits. I currently have over 250k saved credits, and my progression has halted completely.

@Paodok @BAMFDC Thank you! Maybe all of us should have read the "fine" print first... such as this, EA Terms of Service

12. Warranties; Limitation of Liability

IF YOU LIVE IN THE EUROPEAN ECONOMIC AREA (EEA) OR SWITZERLAND, THE EA SERVICES WILL BE PROVIDED WITH REASONABLE CARE AND SKILL AND NO OTHER PROMISES OR WARRANTIES ABOUT THE EA SERVICES ARE MADE. IF YOU LIVE OUTSIDE THE EEA AND SWITZERLAND, EA SERVICES ARE LICENSED AND PROVIDED "AS IS." YOU USE THEM AT YOUR OWN RISK. TO THE FULL EXTENT PERMITTED UNDER APPLICABLE LAW, EA GIVES NO EXPRESS, IMPLIED OR STATUTORY WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF THIRD PARTY RIGHTS, AND WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR PRACTICE. EA DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE PRODUCT OR EA SERVICE; THAT THE EA SERVICE WILL MEET YOUR REQUIREMENTS; THAT OPERATION OF THE EA SERVICE WILL BE UNINTERRUPTED OR FREE FROM ERRORS, BUGS, CORRUPTION, LOSS, INTERFERENCE, HACKING OR VIRUSES, OR THAT EA SERVICES WILL INTEROPERATE OR BE COMPATIBLE WITH ANY OTHER SOFTWARE. EA DOES NOT WARRANT OR GUARANTEE ANY THIRD PARTY PRODUCT OR SERVICE OFFERED VIA THE ORIGIN STORE. SEE https://help.ea.com/en-us/help/account/electronic-arts-warranty-policy/ FOR MORE INFORMATION ON STATUTORY WARRANTY AND OTHER STATUTORY CONSUMER RIGHTS IN YOUR TERRITORY, AND https://help.ea.com/en-au/help/account/electronic-arts-warranty-policy/ FOR RIGHTS AVAILABLE TO AUSTRALIAN CONSUMERS.

IF YOU LIVE IN THE EEA OR SWITZERLAND, EA AND ITS EMPLOYEES, LICENSORS AND BUSINESS PARTNERS WILL NOT BE LIABLE TO YOU FOR ANY LOSSES OR DAMAGES ARISING FROM YOUR ACTIONS OR BREACH OF THIS AGREEMENT, OR WHICH ARISE AS A RESULT OF A THIRD PARTY'S (OR ANY OTHER) ACTS OR OMISSIONS BEYOND OUR CONTROL. IF YOU LIVE OUTSIDE THE EEA AND SWITZERLAND, TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, EA AND ITS EMPLOYEES, LICENSORS AND BUSINESS PARTNERS SHALL NOT BE LIABLE TO YOU FOR ANY LOSSES THAT WERE NOT CAUSED BY EA'S BREACH OF THIS AGREEMENT, OR INDIRECT, INCIDENTIAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES. THE TYPES OF EXCLUDED DAMAGES INCLUDE, FOR EXAMPLE, FINANCIAL LOSS (SUCH AS LOSS INCOME OR PROFITS), COST OF SUBSTITUTE GOODS OR SERVICES, BUSINESS INTERRUPTION OR STOPPAGE, LOSS OF DATA, LOSS OF GOODWILL, AND COMPUTER FAILURE OR MALFUNCTION. THIS LIMITATION APPLIES TO ANY CLAIM ARISING OUT OF OR RELATED TO THIS LICENSE OR EA SERVICE, WHETHER BASED IN CONTRACT, TORT, STATUTE, STRICT LIABILITY OR OTHERWISE. IT ALSO APPLIES EVEN IF EA KNEW OR SHOULD HAVE KNOWN ABOUT THE POSSIBILITY OF SUCH DAMAGE. YOU MAY RECOVER ONLY DIRECT DAMAGES IN ANY AMOUNT NO GREATER THAN WHAT YOU ACTUALLY PAID FOR THE APPLICABLE EA SERVICE. EA DOES NOT LIMIT ITS LIABILITY FOR FRAUD, GROSS NEGLIGENCE, WILFUL MISCONDUCT, OR FOR DEATH OR PERSONAL INJURY. SOME JURISDICTIONS DO NOT ALLOW THE ABOVE EXCLUSIONS AND LIMITATIONS, SO SOME OR ALL OF THEM MAY NOT APPLY TO YOU.

@mysweetescape13

How could i of missed such obvious information this is definitely my fault and should not blame EA, I should blame myself for this because i should of known better..... Fair to say tho EA will save me a lot of money in the future now because I and everyone else should avoid buying anything that EA have put there filthy hands on