Hi Everyone,I was forcibly moved yesterday from Origin to the EA app. I was not happy because I've heard about the nightmare problems people have been having with the rubbish EA app. However, I'd put it off as long as possible hoping that the EA app teething problems would be sorted by the time I was forced to move. Read on if you're not too scared... On Origin I had a standard version of Star Wars Battlefront 2 (SWBF2) which I have played for 1000s of hours. It is effectively the only game I play on Origin and EA. I also had a freebie version connected via Epic of Star Wars Battlefront 2 Celebration Edition which Epic gave away a while back. I never played the connected Celebration Edition as it was too much of a pain to log into two different game launchers and I had already earned most of the extra stuff in the standard edition... Anyhow, yesterday after installing the EA app I could start my standard edition SWBF2 and play it no problem though it did crash a few times. I noticed at the time my two versions as separate icons... the bought Origin SWBF2 and the Epic SWBF2 Celebration Edition. So far so good, right?However, today I logged into the EA app to play my SWBF2 standard edition but there was only one icon with Epic written at top of the icon. In the 'game hub' it states that the Epic Celebration Edition is an add-on (green add-on tick). This is incorrect as it was a separate complete game on Epic. Remember I had already bought SWBF2 standard edition on Origin.Now when try to launch the game via the only game icon available either nothing happens, the app crashes, or it attempts to sign into into Epic (like it did when I launched from Origin) and I get the same message of 'Your game failed to launch. An error on our end caused your launch to fail. Try again a little later' (see attached picture). Naturally, I've waited for hours with no change, and even now tried pre-logging into Epic, uninstalling the EA app and re-installing, installing Origin again and then being forced to install the EA app again. All to no effect as the same 'failure to launch' error message comes up. I have even tried to remove the add-on but there is no option to do that. I've even looked for a way to disconnect the Epic account in the EA app and online website but there is no option for that either!Consequently, I can no longer play my much loved favourite game. I'm even missing a tournament now as a result.I've tried navigating EA's help but can't find anywhere to contact EA directly for help or to report the problem. Honestly, I am very angry and disappointed. Can anyone please help? I am desperate to play my favourite game.

I've seen a lot of similar posts from people who have purchased from different places. Account issue is usually the culprit. You will need to reach out to EPIC or EA support as no one on this forum will be able to get your account sorted. You might also try uninstalling the launchers and reinstalling all but Origin. I imagine you already searched this forum for "epic". If not, I suggest you do so.

Thanks for your reply Last Hero 🙂I've tried uninstalling EA and Epic, updating to latest version of Epic Launcher, clearing caches, game repairs, and even reinstalling Origin which then forces me to reinstall the EA app...Nothing works the game will not launch and the EA app will not differentiate between the Origin bought SWBF2 standard edition or the Epic freebie Celebration edition. I'm still getting the 'Your game failed to launch. An error on our end caused your launch to fail. Try again a little later' message. Over 36 hours now...Naturally, I've reached out on the forums (thanks again Last Hero), EA's email, and now for the third time to the EA helpline. I finally got through and thankfully wasn't disconnected (again) an hour ago. The EA representative said because the EA app is 'new' this is to 'be expected' and there will be a fix eventually... no date or time for the fix other than she'll log the issue and it will be fixed at some unspecified time in the future.I was, of course, very surprised by this response and mentioned that the EA app has been live for approximately 4 months now and surely EA would not release an app that hadn't been thorough checked and beta tested for such problems, especially when the move is now being forced without choice? I also mentioned that there seems to have been issues on the forums for several months with other linked account based games such as Epic or Steam. On the forums this kind of thing was supposedly fixed already - so I asked why there are still problems? The answer was a repeat of 'wait and see'... I then stated that this isn't really my problem as SWBF2 was bought on Origin, but the EA app has blended together the two different versions blocking the launch of both on both apps. Response 'wait and see'.Honestly, I must say this response was not worth the multiple attempts to contact them, waiting for several hours on the phone, and multiple disconnects. The fact is EA have forced me to move from Origin to a new app that is bug riddled and blocking me from playing a game I have paid for. How about they compensate me financially for this loss of my game until they get their act together? Further, it might be an idea to not release and force the use of an App that doesn't work in future?If they allowed me to use the Origin App until this issue was fixed would be an answer of course. The answer to this was 'it is not possible'.Anyhow, I'm still waiting but won't hold my breath for a quick solution to this problem.

EA did allow people to use Origin while working out issues with EA app - for years, actually. In other words, EA app has been live for much more the 4 months. I suggested you completely remove Origin, yet your response suggests you reinstalled it. You should uninstall it and keep it uninstalled to keep that variable out of your troubleshooting mix. You suggest in your original post that you can't play the game at all. Seems to me if you keep Origin and EPIC uninstalled (for now), you should be able to launch from EA app. No? To be clear - uninstall all three, then just reinstall EA app.

Hi DarthFDG,thank you for your reply 🙂Unfortunately, I've tried what you suggest, uninstalling all three launchers and just installing the EA app. This means, of course, that I can't access my Epic games but for now that's not the end of the world 😉Nevertheless, the same 'failure to launch due to an issue our end' message comes up on the EA app. I can't be 100% certain but it seems to be a loop inducing conflict in the EA app which has marked my Origin SWBF2 standard edition as from Epic, when actually it was bought via Origin. Consequently, Epic deny the game to run as I haven't bought it from them, and then EA won't allow Epic's Celebration edition to run as I haven't bought it from Origin/EA. This has effectively locked me out of both versions of the game...Some good news! I found work around late last night that has temporarily allowed me to run the Origin SWBF2 standard edition from Origin. I uninstalled EA, kept Epic installed and then reinstalled Origin. I then added a line in the Origin local.xml file as instructed in a YouTube video on how to stop the EA pop up. THANK YOU TO THE AUTHOR OF THIS FIX! YOU ROCK! O/I won't put a direct link here as recommended by the video author to hopefully increase the time before the fix is patched. However, if anyone is looking for the fix the video is easy to find on YouTube... just do a search... it's only 2 or 3 minutes long.Once back into Origin I did a full repair of SWBF2 four times... yes, for some reason it took four times. On the 5th or 6th launch attempt the game ran and I could play. Thankfully my cloud saves had saved my progress.At least it works for now. Crazy I had to go to such lengths and I'm not holding my breath for EA to resolve this issue any time soon. Their 'wait and see', 'we're fixing it', and 'call us back' after hours on the phone, etc, with no confirmed resolution date is just total bs.I must say I am APPALLED at EA's so called 'customer service' and release of an obviously buggy EA App. I'd heard stories of how bad the EA app and EA's customer service is, but until you experience it and the what can only be described as their deliberate, kafkanesque attempt to obfuscate their 'help' process to avoid resolving issues caused by their software it's hard to believe. Having now experienced it, trust me now I will believe anyone who says they've had a similar experience. Sadly, EA have lost my custom and as many people as I can influence to not use their products or services.

glad to see you got it working again

EA App combined Star Wars BF 2 standard ed. & free Epic Celeb Ed. Won't Launch!

13 Replies

DarthFDG
Hero+
3 years ago
I've seen a lot of similar posts from people who have purchased from different places. Account issue is usually the culprit. You will need to reach out to EPIC or EA support as no one on this forum will be able to get your account sorted.

You might also try uninstalling the launchers and reinstalling all but Origin.

I imagine you already searched this forum for "epic". If not, I suggest you do so.
Judddinator
Seasoned Rookie
3 years ago
Thanks for your reply Last Hero 🙂
I've tried uninstalling EA and Epic, updating to latest version of Epic Launcher, clearing caches, game repairs, and even reinstalling Origin which then forces me to reinstall the EA app...
Nothing works the game will not launch and the EA app will not differentiate between the Origin bought SWBF2 standard edition or the Epic freebie Celebration edition. I'm still getting the 'Your game failed to launch. An error on our end caused your launch to fail. Try again a little later' message. Over 36 hours now...
Naturally, I've reached out on the forums (thanks again Last Hero), EA's email, and now for the third time to the EA helpline. I finally got through and thankfully wasn't disconnected (again) an hour ago. The EA representative said because the EA app is 'new' this is to 'be expected' and there will be a fix eventually... no date or time for the fix other than she'll log the issue and it will be fixed at some unspecified time in the future.
I was, of course, very surprised by this response and mentioned that the EA app has been live for approximately 4 months now and surely EA would not release an app that hadn't been thorough checked and beta tested for such problems, especially when the move is now being forced without choice? I also mentioned that there seems to have been issues on the forums for several months with other linked account based games such as Epic or Steam. On the forums this kind of thing was supposedly fixed already - so I asked why there are still problems? The answer was a repeat of 'wait and see'... I then stated that this isn't really my problem as SWBF2 was bought on Origin, but the EA app has blended together the two different versions blocking the launch of both on both apps. Response 'wait and see'.
Honestly, I must say this response was not worth the multiple attempts to contact them, waiting for several hours on the phone, and multiple disconnects. The fact is EA have forced me to move from Origin to a new app that is bug riddled and blocking me from playing a game I have paid for. How about they compensate me financially for this loss of my game until they get their act together? Further, it might be an idea to not release and force the use of an App that doesn't work in future?
If they allowed me to use the Origin App until this issue was fixed would be an answer of course. The answer to this was 'it is not possible'.
Anyhow, I'm still waiting but won't hold my breath for a quick solution to this problem.
DarthFDG
Hero+
3 years ago
EA did allow people to use Origin while working out issues with EA app - for years, actually. In other words, EA app has been live for much more the 4 months.

I suggested you completely remove Origin, yet your response suggests you reinstalled it. You should uninstall it and keep it uninstalled to keep that variable out of your troubleshooting mix.

You suggest in your original post that you can't play the game at all. Seems to me if you keep Origin and EPIC uninstalled (for now), you should be able to launch from EA app. No? To be clear - uninstall all three, then just reinstall EA app.
Judddinator
Seasoned Rookie
3 years ago
Hi DarthFDG,
thank you for your reply 🙂
Unfortunately, I've tried what you suggest, uninstalling all three launchers and just installing the EA app. This means, of course, that I can't access my Epic games but for now that's not the end of the world 😉
Nevertheless, the same 'failure to launch due to an issue our end' message comes up on the EA app. I can't be 100% certain but it seems to be a loop inducing conflict in the EA app which has marked my Origin SWBF2 standard edition as from Epic, when actually it was bought via Origin. Consequently, Epic deny the game to run as I haven't bought it from them, and then EA won't allow Epic's Celebration edition to run as I haven't bought it from Origin/EA. This has effectively locked me out of both versions of the game...
Some good news! I found work around late last night that has temporarily allowed me to run the Origin SWBF2 standard edition from Origin. I uninstalled EA, kept Epic installed and then reinstalled Origin. I then added a line in the Origin local.xml file as instructed in a YouTube video on how to stop the EA pop up. THANK YOU TO THE AUTHOR OF THIS FIX! YOU ROCK! O/
I won't put a direct link here as recommended by the video author to hopefully increase the time before the fix is patched. However, if anyone is looking for the fix the video is easy to find on YouTube... just do a search... it's only 2 or 3 minutes long.
Once back into Origin I did a full repair of SWBF2 four times... yes, for some reason it took four times. On the 5th or 6th launch attempt the game ran and I could play. Thankfully my cloud saves had saved my progress.
At least it works for now. Crazy I had to go to such lengths and I'm not holding my breath for EA to resolve this issue any time soon. Their 'wait and see', 'we're fixing it', and 'call us back' after hours on the phone, etc, with no confirmed resolution date is just total bs.
I must say I am APPALLED at EA's so called 'customer service' and release of an obviously buggy EA App. I'd heard stories of how bad the EA app and EA's customer service is, but until you experience it and the what can only be described as their deliberate, kafkanesque attempt to obfuscate their 'help' process to avoid resolving issues caused by their software it's hard to believe. Having now experienced it, trust me now I will believe anyone who says they've had a similar experience. Sadly, EA have lost my custom and as many people as I can influence to not use their products or services.
DarthFDG
Hero+
3 years ago
glad to see you got it working again
New_Roosterman
3 years ago
I purchased the game directly from EA on PC, and since being upgraded to EA App, SWBF2 would fail to launch.
Today my cousin, who is a PC engineer, worked out where the problem is. We opened the EA App on my PC using a different local Windows User Account, and then tried starting SWBF2, and it launched and ran with no problems at all. When we switched back to my Windows User Account, the non-launch problem persisted, and still is at time of printing.
As such it would appear that the non--launch issue is caused by corruption somewhere in the Windows User Profile files. We could not work out where, but at least it narrows down the problem.
na_Lokee
3 years ago
try with this.. that worked to me

1_ uninstall EA App
2_ Delete the folder
3_ Install again de EA app
4_ with "admin permission" open "App Recovery"
5_ with "admin permission" EAupdater
Byexid
3 years ago
@New_Roosterman This also fixed it for me, though through playing it on another user, other problems arose. I wonder what could be the issue.
Judddinator
Seasoned Rookie
3 years ago
Well here we are again... I used the Origin hack until EA forced me again to install the EA app two weeks ago. Surprisingly SWBF2 finally worked and launched via the EA app... GREAT! The problem of EA confusing my Origin/EA bought standard edition with my freebie Epic linked Celebration edition solved I thought with a sigh of relief...
However, today, two weeks after playing the game no problem, I started up the EA app to play my bought at Origin/EA SWBF2 and noticed immediately that new text had been added to my library stating that my SWBF2 is the 'Standard Edition accessed through Epic'... which is, of course, incorrect. Not surprisingly, the same thing as before happened and Epic will not let me play the game even if I go through the EA opening of Epic, etc, as i don't own the standard edition with them.
To say I am utterly sick of EA and want my money back is an understatement.
Can anyone help?
I have tried to contact EA and report this but they won't give me access to directly contact them to report this continuing issue with their rubbish app and refer me to this forum. I'm not spending 4 hours waiting on their telephone line to be told their tech people are working on it and contact them again in a few weeks.
All I play is SWBF2 and EA keep causing me distress and upset ☹️
HOW2SIEGE
3 years ago
Yeah, I've been having this issue for the past few weeks yet nothing has been done, opened up a forum a few minutes ago. honestly most likely going to get the same responses you have. at this point, I'm going to give up as there seems to be no honesty on ea parts that they are * up and can't admit it. Part of me is considering on just purchasing the game on Epic and playing it through there, Yet again there may be an issue where this arises instead on Epic games. EA games creating new things and faking up is no surprise to me.