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B26354's avatar
B26354
Not applicable
6 years ago

Error code 1756 or 2396 when loading game

Product: Star Wars Battlefront II
Platform:PC
What is your issue related to? General
Summarize your bug When loading game receive error 1756 "We cannot open your inventory right now". If I close the game and start again the error repeats or gives another error 2396 "Something went wrong" and keeps on and on.
What is your gamertag/PSN ID/EA Account name? B26354
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 12/07/2019
What time did you see the bug? (HH:MM AM/PM) 7:05 PM
In what game mode did the bug occur? Galactic Assault
What is your time zone? PRT - GMT - 4:00
Steps: How can we find the bug ourselves? Load the game from Origin.
What happens when the bug occurs? Error 1756 "We cannot open your inventory right now" or error 2396 "Something went wrong".
What do you expect to see? No error
Please select your region North America
AMD or Nvidia Model Number Radeon RX 580

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When loading game receive error 1756 "We cannot open your inventory right now". If I close the game and start again the error repeats or gives another error 2396 "Something went wrong" and keeps on and on.

7 Replies

  • AOD_JayToTheFac's avatar
    AOD_JayToTheFac
    Not applicable
    6 years ago

    A friend and I are both having this problem as well. All of our progress has been wiped while in game as well. (No star cards, guns, mods, hero unlocks, skins, etc.) Tried resetting the game, origin, and PC but no luck.

  • habbidasher's avatar
    habbidasher
    Not applicable
    6 years ago

    @B26354I’m getting both errors as well, however I still have all my star cards and levels/ progress etc. I’m even gaining exp. I simply can’t unlock anything new due to the game thinking everyone’s too low a level, and I can’t see any currency I have.

    now all my currency is visible, but at 0. As well as all my skill points. 0. 

  • toyphotos's avatar
    toyphotos
    Not applicable
    6 years ago

    I'm having the same issue. Error code pops up, everything shows as unlock, but gameplay acts as if playing with reset settings regardless of starcards selected

  • B26354's avatar
    B26354
    Not applicable
    6 years ago

    For me looks like it fixed itself overnight.

  • B26354's avatar
    B26354
    Not applicable
    6 years ago

    Not fixed, it keeps giving me the same errors, suddenly unlocks challenges that I already had unlocked, gives the inventory error. When I play any of the modes and I return to the lobby gives the message that I unlocked challenges and couple of seconds after gives the inventory error again, on and on. 

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