Hi CMs,
My account with 1,600+ hours in SW Battlefront II was permanently banned due to a false positive. I have never used any cheats or hacks.
Automated ToS appeals keep sending generic rejections without a real review.
Could a Community Manager please help escalate my case to a Senior Specialist for a manual log check?
* EA ID: CptBobaFett
* Case ID: 251024189
Thank you!
Community ManagerHey CptBobaFett,
This might not be the response you were hoping for, but I'm afraid we aren't able to support or escalate appeals here on the forums, as we don't have the tools to do so.
To address an account action you disagree with, you'll need to continue following these steps to create an appeal so our Terms of Service team can take another look. Each appeal is manually reviewed and does not go through an automated process, though the team does reach out with templated responses based on their decision after reviewing the records on file. As long as the team doesn't respond with a message stating they consider the decision final, you'll still have an opportunity to appeal.
Once you create the appeal, please keep an eye on your case history page to view the status of your appeal. The ToS team will reach out via email once that review is complete. Thanks!
