Falsely Accused

I know I’m not the only one who has had this happen, which is why I decided to finally create this. I have been extremely disappointed with EA, and their lack of professionalism. 
my account for Battlefront 2, was banned a little over a year ago now. The claim was that I had cheated. I tried appealing it (knowing that I had not ever cheated, and don’t even know how to cheat).  
I’ve tried every avenue that I could find to try and appeal it, but always get same automated bull crap answer, “we have done an investigation, and you have been found cheating. We will not change our decision”…. Something along that line. 
I was finally able to find out the supposed reason I was being labeled as a cheater, and that was where I was reported to be using weapon”enhancements”. I’m sorry, but the only weapon enhancements I even know about are the in-game mods that you can equip, which everyone else has access to if they’ve unlocked them.

I really wish a real person from EA would do an actual investigation, and not use an automated response to lie and say an investigation has been made. If a real investigation were done, then I should not be banned. I don’t know what kind of software EA uses to find irregularities, but may I dare suggest, that those are not infallible. They are made by man, which automatically deems them prone to mistakes, and irregularities of their own. People are not perfect, so if you’re suggesting that the software is unable to make a mistake, then that is making a major faulty conclusion that the creator/creators of it are incapable of mistakes.

please do a real investigation, and find the real error. I can assure you that I never cheated, nor plan to cheat. I find it frustrating to play against people who do. There’s still plenty of them out there, I’m sure.