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OrokanaSaint's avatar
OrokanaSaint
Rising Newcomer
2 months ago

Game doesn't launch after clicking play on Steam

Whenever I click play on steam it'll open up to a preparing your game popup from EA then it just boots into the library from the EA app, its the same result if I launch from the EA library and I haven't found anything that has fixed this issue for me. I was wondering if anyone has found a solid fix for this yet?

4 Replies

  • Same, just bought the game -- on launching I get "An error on our end caused the launch to fail. Try again a little later". 

     

  • It doesn't give me an error either I've tried so many things but I can't find a solution I've even contacted the support twice and tried the things they suggested but nothing worked yet (also I thought this was maybe a problem with epic games since I got it there but apparently this is a bigger issue)

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey everyone, 

    If you bought the game on Steam and you're getting the error message on the EA app, please try running both Steam and the EA app as admin and then launching the game directly from Steam. If the problem persists, please share a DxDiag: 

    How to gather information on your PC using DxDiag

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