You don't get crystals in crates. That's what we are saying. Even the description of each crate says so, as it outlines what each crate can contain. Crystals are never in them. They can be used to purchase them, as there is a credit or crystal price listed when buying the crates. No one is putting words in your mouth. You're either incredibly wrong/mistaken or the game is bugged for you if you've actually been getting crystals. If you have, I guarantee you that's not intended and they aren't going to give them to you unless you can show (or they can) that you purchased them or obtained through milestones. Since they turned it off almost from the get go, I don't see how you purchased them. I'm thinking you're confused about the term you're using, if not.... Again, you're game us bugged. EA is not handing out crystals in crates.
