It's been happening to me for almost 72 hours now. It usually connects by the 4th or 5th try.
DICE TeamHey everyone,
Can I get your country, platform, ISP and what troubleshooting you have tried to solve it. Will help us investigate any issues.
We are currently not seeing any issues and when we are testing the game its working for us.
/Atic
@EA_Atic thanks for looking into this!
I'm in the US (Portland, Oregon) am on Windows 2004 (19041.631) and use Comcast as an ISP.
The issue began last week and from what I can tell it's random. At first I went and re-enabled certain Windows services, but what I have found is that no matter what I change to the setup, it just takes a few tries to successfully connect. As someone else said, the game seems to launch in "offline mode" and only connects when I click on "connect".
As I was creating this reply I attempted to login and was successfully connected automatically and immediately, so the problem does seem to be intermittent.
Be well.
i also have this issue
game started and told me i was in offline mode and to go online when i tried it said ea services are not available. three tries and it connected.
im uk and i am on windows 10 20H2 19042.844
there is no problem with my connection i was playing diablo 3 all day (and if you lose net it takes you out of that game to log in again).
i can guess it might be to do with recent windows updates that had to do with proxy server settings (cant remember exactly what the patch notes said for the update) but thats all it is, a guess. i wouldnt bet money on it, could be something else entirely.
Today was the first since I posted the issue that I got in on first try. Did EA change anything?
Requested details:
Country: USA
ISP: Frontier
Platform: PC
Troubleshooting: made sure drivers up to date, made sure latest Windows updates applied, did internet speed test, rebooted
So many updates occurring on EA's side and user's side (e.g. Windows updates), even a game that has had no releases for months can have issues. Not easy to troubleshoot sometimes, I know.
I am UK based using a PC with Win 10 (all drivers etc are at the latest level). I tried your advice ...given in another thread ...to no avail.
The problem is not going to stop play (unless you give up too quickly) ....you just have to persist and keep hitting connect and you are on line. I can go 5 start ups and every time it takes between 3 and 10 attempts to get past the 721 message , then I can go a couple of times with connecting first time! So not a game stopper just really annoying for someone who logs on over 10 times a day!
