Other Family Profiles Can't access Battlefront 2 Celebration Edition

For any refund @AW_Cramer you would need to speak with the retailer.

Darko

Thanks, I already did it with XBox Support.

I have the same issue and have a support ticket with Xbox, but your example isn't really an apples to apples comparison.  This is sold as a game upgrade - not a pack.  I've read the fine print and if it is meant to be limited to the purchaser only it should be clearly spelled out.  This upgrade is rife with complaints across the web of people who can't get it to work period.

Try going into each character and go to “presentations”. It took us a while to figure out that we had the plan all along when we thought we didn’t have it 

So, I was having this same issue on XBOX One.  Although it is not stated anywhere, or not clearly stated where anyone can clearly see, this add-on only counts for a single EA account.  Additionally, you need to be logged into EA to see the additional content. 

Testing Steps:

1. Purchased on master account (mine), States "installed" on both master and child account (my son's account) -- or at least that is what you will conclude by reading the message on the child account.  Add-on Content not available in either account.

2. Checked that all content was installed and there were not updates or downloads pending on either account.

3. Created an EA account to log in (I have avoided this so far to limit game play for my kids).  Logged in on master account and the content was available, but even after reboot of the system it did not show up on child account. 

4. Even though child account listed the content as "installed", I used the "purchase" option on the child account with a gift credit.  Content still did not appear in child account game, but it now had a different "installed" message than it did before. 

5. Created a new EA account for my son's child account.  Verified the account in email and logged in.  Content is now showing up on the child account as well.

Question:  Where do I go now to get the add-on removed/refunded for my account.  I never play these games.  Also, who do we inform to put a message on the product to clearly indicate that it is for a single user account only!

Way to go EA. You guys really are the most greedy evil company in gaming. It doesn't say anywhere this will not work on my son's account. Every other DLC I have purchased on Xbox works on both mine and my son's accounts. Except yours. I didn't even want this DLC, I bought it for him. It does not state this anywhere.

I'll be filing a complaint with the Better Business Bureau and rating your DLC accordingly.

Parents typically buy downloadable content on their profile, and have an expectation that the content will be accessible by other profiles across the device. Seems to me that this is little more than a way to manipulate buyers. It is shady that buying downloadable content is tied to a profile, and that you do not state as much. 

If I download content, anyone with access to that device ought to be able to play that content. At best, your approach is intentionally obscure, and at worst, intentionally deceptive, designed to get consumers to buy the same content over and again without hope of refund or profile transfer. You have to know that this approach has timeline which is ultimately not going to work out for you. I will not support EA in this sort of business practice.

I encourage you to change your verbiage so that consumers are aware, and that you work on your community relationships.