Crashing issues Star Wars fallen order

@FrozenBats 

Sorry to hear it's crashing on you. What platform do you play on and do you get a specific error message?

If there are any steps you've already tried in attempt to fix this, please let us know.

@EA_Blueberry I play Xbox , and no I just a flash of a white screen as I go into the vault I guess? And it just freezing then crashes that’s it every time

@FrozenBats 

Do you have the game installed on an external hard drive or have any external devices/controller chargers plugged into the USB slot?

@EA_Blueberry It’s downloaded onto the Xbox hard drive, and no I don’t have anything plugged into it other than. An hdmi and the power cord

@FrozenBats 

The team is aware of some reports of white screen crashes and we apologize to those experiencing this. Have you tried a power cycle with the console to see if that help avoids it?

How to power cycle your Xbox console:

1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button  on your console to turn on the Xbox One.

@EA_Blueberry It didn’t work still crashes as soon as I go through the hallway to the vault I guess

@EA_Blueberry This is really upsetting for me because I’ve been waiting for this game for a while and i even bought a new tv for it. It sucks I can’t even enjoy the game.

@EA_Blueberry I’ve also restarted my walkthrough multiple times and all different difficulties but soon as I get to that part it crashes

@FrozenBats 

What type of Xbox One do you have?

@EA_Blueberry Xbox one s