Forum Discussion

Anonymous

10 years ago

SolvedApproved

DX11 Renderer::tryMap failed with DXGI_ERROR_DEVICE_REMOVED - game crash

Been constantly having this issue since the game launched. The game will crash every ~5-20 mins without fail. I cant solve it, anyone have any way to fix this as its incredibly frustrating and I'm s...

EA_David
9 years ago
@kim-habiak Hi, as above, if the issue persists can you post a link to your dxdiag.

This list of troubleshooting steps should help, though.

http://answers.ea.com/t5/Crysis-Games/DXGI-ERROR-DEVICE-REMOVED/m-p/1146054#M8435

Thanks.

kim-habiak

9 years ago

i did everything suggested except the last thing on the list and it seems as if it finally works 🙂 thanks alot

EA_David

Community Admin

9 years ago

Ah, I missed your response before. Thanks for letting us know that you're sorted out now.

Greebanoff
9 years ago
Hello!

Have the same issue. Already thinking about switch PC to PS4 or something... I started to get this errors after BF4 last update and BF1 the same...

Please advise what should I do.
DxDiag.txt80 KB
- Anonymous
  9 years ago
  Approved
  got the same error......i have a r9 380...beta was just fine but after the latest patch i cant even start a game -.-
  i want my money back or a fixed game!!
  
  no one of the shwon solutions work for me.....this was a funny game
  - Anonymous
    9 years ago
    Approved
    FYI: no one here on Answer HQ is responsible for any game code patching, nor for any aspect of the business of creating, distributing, selling, or refunding of game products. The various game developers are reputed to show up on EA's own regular gaming forums occasionally. We have never seen anyone of that sort here.
    
    There are links on many of this website forum (edited: add "pages") leading to the game guarantee semi-automatic refund, but from the context in your message, the time limit for that has passed, so you must complain here:
    
    http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161281#U2161281
- Anonymous
  9 years ago
  Approved
  @Greebanoff
  
  Personally, I only know of one major cause, which is a corrupted driver file, and one basic fix, when that is the problem. ragnarok013 gives out a link to a Utube video file.
  
  I suggest removing the graphics driver with DDU and allowing that utility to clean the registry, then it will reinstall the driver totally clean.
  
  Hey, there @ragnarok013 -- tell the member where to go?
  - Anonymous
    9 years ago
    Approved
    As I've commented to this thread, low end video hardware can cause problems, and using a laptop, but failing to control the discrete GPU's activation is a common problem (I won't recommend using laptops for gaming. The screens are small, the keyboards awful, the cooling is deplorable, and the power supply bricks are short-lived).
    
    Other than that, if you have a high end desktop GPU, the answer I gave Greebanoff is all I have!