DX11 Renderer::tryMap failed with DXGI_ERROR_DEVICE_REMOVED - game crash

Been constantly having this issue since the game launched. The game will crash every ~5-20 mins without fail. I cant solve it, anyone have any way to fix this as its incredibly frustrating and I'm s...

EA_David
9 years ago
@kim-habiak Hi, as above, if the issue persists can you post a link to your dxdiag.

This list of troubleshooting steps should help, though.

http://answers.ea.com/t5/Crysis-Games/DXGI-ERROR-DEVICE-REMOVED/m-p/1146054#M8435

Thanks.

EA_David

Community Admin

9 years ago

Ah, I missed your response before. Thanks for letting us know that you're sorted out now.

Greebanoff

9 years ago

Hello!

Have the same issue. Already thinking about switch PC to PS4 or something... I started to get this errors after BF4 last update and BF1 the same...

Please advise what should I do.

DxDiag.txt80 KB

Anonymous
9 years ago
Approved
got the same error......i have a r9 380...beta was just fine but after the latest patch i cant even start a game -.-
i want my money back or a fixed game!!

no one of the shwon solutions work for me.....this was a funny game
- Anonymous
  9 years ago
  Approved
  FYI: no one here on Answer HQ is responsible for any game code patching, nor for any aspect of the business of creating, distributing, selling, or refunding of game products. The various game developers are reputed to show up on EA's own regular gaming forums occasionally. We have never seen anyone of that sort here.
  
  There are links on many of this website forum (edited: add "pages") leading to the game guarantee semi-automatic refund, but from the context in your message, the time limit for that has passed, so you must complain here:
  
  http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161281#U2161281
  - Anonymous
    9 years ago
    Approved
    @swoff07
    
    You had addressed the community here at Answer HQ about matters well outside of any responsibility here, and have received the appropriate referral to the correct website.
- mcsonvan
  9 years ago
  My friends! I have this problem too in Battlefield1! My videocard is R9 380X! Please help me!
Anonymous
9 years ago
Approved
@Greebanoff

Personally, I only know of one major cause, which is a corrupted driver file, and one basic fix, when that is the problem. ragnarok013 gives out a link to a Utube video file.

I suggest removing the graphics driver with DDU and allowing that utility to clean the registry, then it will reinstall the driver totally clean.

Hey, there @ragnarok013 -- tell the member where to go?
- Anonymous
  9 years ago
  Approved
  As I've commented to this thread, low end video hardware can cause problems, and using a laptop, but failing to control the discrete GPU's activation is a common problem (I won't recommend using laptops for gaming. The screens are small, the keyboards awful, the cooling is deplorable, and the power supply bricks are short-lived).
  
  Other than that, if you have a high end desktop GPU, the answer I gave Greebanoff is all I have!
- ragnarok013
  Hero+
  9 years ago
  @Gorath_the_Elder wrote:
  
  @Greebanoff
  
  Personally, I only know of one major cause, which is a corrupted driver file, and one basic fix, when that is the problem. ragnarok013 gives out a link to a Utube video file.
  
  I suggest removing the graphics driver with DDU and allowing that utility to clean the registry, then it will reinstall the driver totally clean.
  
  Hey, there @ragnarok013 -- tell the member where to go?
  
  Thanks @Gorath_the_Elder
  
  @Greebanoff this solution worked for me so watch the vid and see if it works for you: https://www.youtube.com/watch?v=aD6j3xTH-vg&list=WL&index=72&t=219s