Forum Discussion

Anonymous

10 years ago

SolvedApproved

DX11 Renderer::tryMap failed with DXGI_ERROR_DEVICE_REMOVED - game crash

Been constantly having this issue since the game launched. The game will crash every ~5-20 mins without fail. I cant solve it, anyone have any way to fix this as its incredibly frustrating and I'm s...

EA_David
9 years ago
@kim-habiak Hi, as above, if the issue persists can you post a link to your dxdiag.

This list of troubleshooting steps should help, though.

http://answers.ea.com/t5/Crysis-Games/DXGI-ERROR-DEVICE-REMOVED/m-p/1146054#M8435

Thanks.

Greebanoff

9 years ago

Hello!

Have the same issue. Already thinking about switch PC to PS4 or something... I started to get this errors after BF4 last update and BF1 the same...

Please advise what should I do.

DxDiag.txt80 KB

Anonymous

9 years ago

Approved

got the same error......i have a r9 380...beta was just fine but after the latest patch i cant even start a game -.-
i want my money back or a fixed game!!

no one of the shwon solutions work for me.....this was a funny game

Anonymous
9 years ago
Approved
FYI: no one here on Answer HQ is responsible for any game code patching, nor for any aspect of the business of creating, distributing, selling, or refunding of game products. The various game developers are reputed to show up on EA's own regular gaming forums occasionally. We have never seen anyone of that sort here.

There are links on many of this website forum (edited: add "pages") leading to the game guarantee semi-automatic refund, but from the context in your message, the time limit for that has passed, so you must complain here:

http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161281#U2161281
Anonymous
9 years ago
Approved
@swoff07

You had addressed the community here at Answer HQ about matters well outside of any responsibility here, and have received the appropriate referral to the correct website.
mcsonvan
9 years ago
My friends! I have this problem too in Battlefield1! My videocard is R9 380X! Please help me!