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Hallow_Knights's avatar
Hallow_Knights
6 years ago
Solved

Game failed to load shader map missing WorldGridMaterial

@EA_Barry Can you help me? I have checked drivers, cleared Origin cache and repair game, but won't launch. I get the splash image before game crashes. (CM: Added error to spoiler tag) [ Spoiler ...
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
6 years ago

Hi, 

Sorry about the delay there in replying to the thread. I'll do my best to look into it for you both.

@Hallow_Knights, a few follow-up questions and an ask here:

  1. Can you confirm if the EA account you're posting from here is the same account you have the Base game on? 
  2. During the installation of JFO, was it interrupted at any point? 
  3. Could you attach a DxDiag to your reply please? This EA Help article will outline how to grab one.  

@Alekxandr789, to be clear can I ask you to clarify somethings:

  1. Did you also buy the game from Steam?
  2. Did you also install it from Steam originally as Hallow_Knights described earlier, or was the initial installation from Origin?
  3. During the installation of JFO, was it interrupted at any point?
  4. It would be great to have a DxDiag from you too in your reply. Check out this EA Help article for guidance on how to gather one.  

Thanks,

EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi @Hallow_Knights, delighted to were you were able to troubleshoot things in the meantime and got it working for you again.

    Hi @Alekxandr789, sorry about the delay, I've not been around to reply. This appears to be a local issue and what we'd advise here is to make sure any and all files related to JFO have been removed from your system before trying to install it again.

    @Alekxandr789, you mentioned a Torrent in one of your earlier posts in here. Just to be transparent, torrent to me and most others translates to a cracked version of the game which is against the EA Terms of Service. Hopefully that's not actually the case here as we cannot support torrented games but if that is the case you could have some non-official files there that's causing the issue. Please correct me if I'm picking that up wrong.

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