Product: Star Wars: SquadronsPlatform:Steam-PCPlease specify your platform model. PCWhat is your gamertag/PSN ID/EA Account name? dirkmateAre you playing in VR? YesWhich VR Platform are you using? Steam VRWhich part of the game is the issue happening in? OtherPlease explain 'Other' Any part of the gameWhat were you doing when the bug occurred? Step by Step detail is helpful. I was customizing my rebel character when the game stopped registering my gamepad inputs.Where did this issue occur? Please include menu name or in game location. Customization menu / briefing roomWhen did this happen? (dd.mm.yy hh:mm) 01.10.20 21:45How often does the bug occur? Every time (100%)How severe is your issue? Can't playWhat happens when the bug occurs? The game stops registering any gamepad inputWhat do you expect to see? Responsiveness when I use controller inputs.Which ship were you playing? If not applicable, just answer "no" or "none." NoneWhat components were you using? N/AWhich customizations (if any) were you using? N/A I began the prologue and and started the first mission with no issues whatsoever. However, when I started the game again and came to the main menu, I went to the customization screen for the rebel hangar and after a few minutes of tweaking the game stopped recognizing my controller. Even after switching the batteries, restarting the game, and trying a new controller, the same issue occurred, this time with no controller recognition from the start.

Thank you! That sort of worked. I now have control of both kb & xbox controller immediately on game startup and I'm able to select options from the menu. However there's no game audio in the VR headset at first - I still have to left click with the mouse to get the audio output to the headset. That may have always been the case and I just didn't notice as I was more focused on trying to get the controller to work. It's as if I have to select the game by clicking with the mouse to let it know to output sound to the VR headset. It's an improvement though. Also, minor issue is controller bindings are not ideal with the config unchecked.

I'm using the Valve Index - video output to the headset seems ok, I can see the game startup splash-screens and clips and the game menus come up in the headset, just the audio isn't there until I left click with the mouse.

I know right? Very weird. Yes - only in VR and only this game. If I launch the game non-VR, then sound outputs immediately on startup to my main speakers as expected. I've noticed if Steam VR is already running when I launch the game - for example if I play another game, quit that and then launch SW Squadrons directly from the Steam VR environment, then the problem does not occur. audio is output to the VR headset as soon as the game starts launching - music plays for the Lucasarts splash screen and the startup video clips. I guess I could just try starting steam VR before starting the game.

Hey @CityOfCans, Thanks for writing this up! What type of controller are you using? Have you tried testing this outside of VR to see if the same issue is still happening? /Kent

I'm using an Xbox One controller, and the issue happens only in VR. It just happened to me again randomly during the "Skies Above Yavin" mission.

Game not recognizing Xbox controller input - VR

19 Replies

EA_Kent
Community Manager
5 years ago
Hey @CityOfCans,

Thanks for writing this up! What type of controller are you using? Have you tried testing this outside of VR to see if the same issue is still happening?

/Kent
CityOfCans
5 years ago
I'm using an Xbox One controller, and the issue happens only in VR. It just happened to me again randomly during the "Skies Above Yavin" mission.
EA_Kent
Community Manager
5 years ago
@CityOfCans

Thanks for following up!

Do you have any other input devices connected to your PC aside from the controller and your mouse + keyboard? Also, do you have a webcam connected to your PC? If so, can you try disconnecting the other USB devices and cameras to see if that makes any difference at all?

/Kent
msmeier
5 years ago
I'm having the same issue with all controls when playing in VR. I use a logitech joystick and keyboard. The joystick is entirely unresponsive and I can only push TAB on the keyboard, which pulls up an overlay in game but no other input works. I have to use the windows key or alt-tab to close the game window. Have not tried outside VR yet but will try. It started a week or so ago after an update and always happens on the second mission. Quitting and restarting the game fixes it for one mission only.
EA_Kent
Community Manager
5 years ago
Hi @msmeier,

When you have the chance would you mind sharing a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread.

Thank you!

/Kent
Gunship43
5 years ago
I'm having a similar problem, but my controller is not being detected at all from game launch in VR Mode. Game starts and menu comes up but controller input has no effect whatsoever within the game - weirdly, I can hear Steam Menu options outside the game being selected instead. Can sometimes get it to work by pressing random keys on my keyboard to switch to KB/Mouse input, then random input on the XBox controller will switch input back to the XBox controller and it works from that point and I can play the game normally. However this does not always work, and I have to just force quit the game and try again or just play non-VR. Controller works perfectly with no issues in non-VR mode.
EA_Kent
Community Manager
5 years ago
Hi @Gunship43,

Are you launching the game through Steam, or do you use Origin?

/Kent
Gunship43
5 years ago
Hi, I'm launching from Steam - I posted all of the details including specs and dxdiag in a separate bug report under my own username:
https://answers.ea.com/t5/Bug-Reports/Game-not-detecting-XBox-One-controller-in-VR-Mode/m-p/10209125
EA_Kent
Community Manager
5 years ago
@Gunship43

Got it, thanks! Have you had a chance to try starting up your PC in a Clean Boot before launching the game to see if that makes any difference at all? That way if there's something else running in the background that could be interfering with the controller that might help to get around it.

You can find more details on how to set up a Clean Boot over at the EA Help website. Please let me know how that goes once you've had the chance to give it a try. Thank you!

/Kent
Gunship43
5 years ago
Hi, tried the clean boot but that had no effect. Same issue. I also realized that the game isn't accepting input from either the XBox controller or the Keyboard in VR Mode until I left click with the mouse (on anything), then it starts accepting keyboard input (random since I can't see with the VR headset on) then I can move the controller for it to switch to the controller input.