Invalid account

It has been over four weeks for me.  I also need my previous EA child account deleted so that I can re-associate my Xbox profile with the new EA Account I created.  I have a opened a case and call back every weeks and get the same answer as well "a different group handles account deletions and we can't speak with them or get details from them, please wait longer".  I asked how long I should wait, 4 more weeks, 4 months, 4 years.....The EA representative said that he could not say.  He couldn't give me a realistic timeline when I can expect the account to be deleted and the case I opened has absolutely no updated from the group that is supposed to be handling the account deletion.  In short I can't get an update, I have waited over 4 weeks, and no one at EA Help can tell me hoe long I should wait.  Meanwhile I cannot play any of my EA Games online ( I have 4 of them).  This is beyond unfair.  It is unprofessional.  I opened a case, reported my issue, and was told that the solution is simply to have my EA account deleted so that my Xbox profile can re-associate with my new EA account, but 4 weeks later no closer to being able to play and no real support from EA on the issue, not even an update or expectation when it will be resolved.