SUBJECT: Formal Complaint – Failure in Progressive Offer Logic
USER DATA:
- Player Name: André Luiz de Andrade Ferraz
- Ally Code: 447-167-867
- Player ID: 92hDDKyKQDWSegtDIvqsRA
- Device: iOS System (Mobile)
TRANSACTION DETAILS:
- Apple Order ID: MLF21W4MQS
- Purchased Item: Skill Flight II (Cascade Set 8 I)
- Date/Time: Jan 04, 2026, 10:52 PM (BRT)
ISSUE DESCRIPTION:
- Offer Architecture: My decision to purchase was strictly based on the specific progression format displayed: the R$ 12.50 pack was presented as the trigger to immediately unlock a sequence of 4 free progression items.
- Logic Failure: The payment was successfully processed through the iOS platform, but the system failed to execute the delivery format. Instead of granting the 4 promised items, the progression path was blocked, unfairly demanding an additional payment of R$ 30.90 to proceed.
- Support Negligence: I have previously contacted support and received only generic, automated responses. I demand a human review of the server-side logs regarding the offer layout active at the time of purchase.
REQUESTED RESOLUTION:
- Manual Credit: Immediate manual insertion of the 4 unlockable items into my account.
- Make-Good Compensation: Additional compensation for the lost competitive progress and the repetitive failure of prior support interactions.
