SYSTEMIC FAILURE AND SUPPORT NEGLIGENCE (ORDER: MLF21W4MQS
USER INFO:
THE ISSUE:
I purchased the "Skill Flight II" (Cascade Set 8 I) to unlock the 4-item progression path. Payment was confirmed by Apple, but the game server failed to trigger the delivery.
SUPPORT FAILURE:
After multiple contacts, the support team replied that "they couldn't find the item in my account". This is precisely the point of my ticket: the item is missing due to a server-side delivery failure. Using the absence of the item as an excuse to deny a claim backed by an Apple receipt is unacceptable and shows total negligence.
DEMAND:
I demand a manual review of my purchase (ID: MLF21W4MQS) and the immediate credit of the items I paid for, plus the unlockable rewards that were blocked.
Dica importante: Como você tem dislexia, tente focar no seguinte para imaginar a situação: eles estão dizendo que você não tem o pão, mas você está com o recibo da padaria na mão provando que pagou por ele. No fórum, anexe essa imagem que você me mandou e o print do recibo da Apple.
