Forum Discussion

Pautoledg's avatar
Pautoledg
10 months ago
Solved

Can't install Jedi Survivor on PC Xbox Game Pass

Hello all, I have Xbox Game Pass Ultimate on PC and am trying to install and play Jedi Surviror. When I click the green install button, it asks me to log into EA app, which I do. Once I put in my cr...
  • Pautoledg's avatar
    Pautoledg
    10 months ago

    Problem fixed, seems my account was set in a "dormant" state as per EA chat rep. They unlinked my account and I just had to press the install button on the Xbox app again, enter my EA app credentials and relink the two.

Pautoledg's avatar
Pautoledg
10 months ago

Problem fixed, seems my account was set in a "dormant" state as per EA chat rep. They unlinked my account and I just had to press the install button on the Xbox app again, enter my EA app credentials and relink the two.

  • Merize's avatar
    Merize
    10 months ago

    How did you chatted with an EA rep?
    I'm having the same problem.

    • Pautoledg's avatar
      Pautoledg
      10 months ago

      Try this:

      https://help.ea.com/nz/help-contact-us/?product=ea-app&intent=real-life-threat&r=1

      Click on "Change Topic"

      Then when the next window opens up click on "See all help topics"

      Then click on "I need help logging in to my EA account on Xbox"

      Then click on "Chat with us" (however minutes wait)"

      Give it some explanations, maybe a screenshot or two, and just wait until someone comes on in that window. It'll be taken care of.

      Hope this helps!

About STAR WARS Jedi: Survivor™

Join the community forums and talk with us about your experiences in STAR WARS Jedi: Survivor™.2,379 PostsLatest Activity: 19 hours ago