Forum Discussion

2 years ago

Solved

Error code CE-108255-1 on PlayStation

Product: STAR WARS Jedi: Survivor Platform:PlayStation 5 Summarize your bug I can’t play this game. I can’t get past the screen to select difficulty. I’ve Deleted and re-added the game numerous tim...

EA_Barry
2 years ago
@everyone

This issue is currently being investigated by the relevant teams.

In other games, we have seen recently that reducing the number of people in your friends list to below 100 can help.

Additionally, we have seen some success with players who delete their cloud save for the specific game. LINK

If possible, we would be very appreciative if you could post a video of this error occurring as that will help with our investigation.

The above steps/workarounds may not work for everyone but may help while we look into this.

Again, the first three steps from PlayStation at the link below may help too but Steps 4 and 5 are not advised at this time.

https://www.playstation.com/en-ie/support/error-codes/ps5/ce-108255-1/

Thanks.

*marking as solution for player visibility

B0ssManJ0sh

2 years ago

The game crashes every time, without fail, immediately after the title card fades away when first opening the game prior to accessing the main menu on my PS5. It is crashing with the error code CE-108255-1. I have been unable to get passed this opening sequence showing the game title. I have run through a plethora of troubleshooting strategies including: reinstalling the game (done 5+ times), clearing console cache+rebuilding database, factory resetting my console, factory reset with a clean install of the OS via safe mode and a USB device. I have also done some small changes in settings such as disabling HDCP, setting my preferred quality mode to both performance and quality, changing resolution/refresh rate, and different combinations of having these settings enabled/disabled. Finally, I tried opening the game from a temporary guest user, in this circumstance, I saw the legal agreements page pop up for a split second after the title card right before the game crashed. At the moment, the game is quite literally unplayable, and because I've technically opened the game, Sony's egregious return policy likely will not allow me to refund the game.

starkilller9371
2 years ago
@B0ssManJ0sh I've the exact same problem. I literally made an account to report this issues. I spoke to an agent from Sony and they told me I couldn't get a refund either. It's completely unacceptable.
- B0ssManJ0sh
  2 years ago
  @starkilller9371 Yup, I just spent an hour waiting/talking to a Sony rep for a refund. They can't offer one since I've downloaded and opened the game. But how were we supposed to know the game is broken without opening it? Hopefully a community manager will see this post, because it is absolutely ridiculous that I cannot even access the main menu of a product I have spent 70 dollars on.
stelluhrise
2 years ago
@B0ssManJ0sh I tried to return the game they said no because I bought it digitally
- starkilller9371
  2 years ago
  Guys... not a single administrator has responded directly to our posts, not even to the post with actual photographic evidence. EA doesn't care. I'm at a loss for words.
  - xrvsojbsqsfx
    2 years ago
    I’m truly truly beyond frustrated they won’t say anything.
madscoort
2 years ago
What have happened since then? - My game is doing exactly the same thing as yours… Did you find a solution to the problem, or have you just erased the game?
- R-Sands09
  2 years ago
  @madscoort I'm sorry to say that I had no luck on my end. So, I requested a refund because I got tired of waiting and being ignored.
  I might buy the game again in the future if I see things get better around here, but it's obvious that at least my current copy is completely busted and ruined.
  I was wondering whether this issue has anything to do with the type of PS5 (PS5 or PS5 Digital Edition), but I can't be sure. Does anyone else have the standard PS5 here?
  Thank you and good luck!
  - madscoort
    2 years ago
    @R-Sands09 Thanks for the answer! I am now trying to get a refund also. So I hope that is an option!
    
    Thank you, and u to!