I bought the game on Steam, and the game gets to the opening scene as the LAAT/le patrol craft is heading to the point to descend into Coruscant before crashing (of course the screen has a great deal of red flashes & white outs before the crash), to show it i attached a screen capture image here,. the messages that have been given after the complete reinstall are below. can someone tell me what's going on?
Laptop
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz
Installed RAM: 16.0 GB (15.6 GB usable)
after reinstall messages...
LowLevelFatalError [File:Unknown] [Line: 686] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at D:\depot\r8branches\r8release\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1253 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG
LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/D3D12Resources.cpp:507 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG
Hi,
I am also having same error message at this point. I was able to pass some areas actually and system barely under load but still keep crashing. Also tried to repair the game via EA application but still not working.
Ray Tracing: Off
Motion Blur: Off
Quality of the textures etc. not changed the situation here.
System Details
OS: Windows 10
AMD Ryzen 5 3600
Sapphire RX 6800 XT Nitro
16 GB Ram
Currently installed game on M2 SSD
GPU, Windows and BIOS updated already
@9e1cb563b0a8e643 The error means that the graphics driver hung for what Windows determined was an impermissible amount of time, so Windows "removed" (force-closed, basically) the driver. Since a demanding game can't run correctly without a graphics driver, it crashes.
The more fundamental problem is that your computer's GPU is significantly below the minimum requirement for Jedi Survivor. The minimum GTX 1070 is around five times faster than the Xe Graphics chip in your i5-1135G7, and the RX 580 is about 4 times faster. While a system that's a bit under the requirements might be able to run this game okay, that kind of gap is probably insurmountable.
If you don't have another system on which to play, you'll probably want to refund the game, at least for now.
@Psychoskysr If you're getting exactly the same error, try doing a clean uninstall and reinstall of the graphics driver with Display Driver Uninstaller. (Note: @9e1cb563b0a8e643 I don't think this will help you at all, and it might cause more problems too given that you're on a laptop with likely specially-modified drivers.) If you need more specific instructions, please see this:
@puzzlezaddict Thanks but do you know if AMD Clenaup Utility does the same job? If so, I have already done it several times and results are all the same.
@Psychoskysr It could work, sure, but it's not as thorough as DDU. Nothing is, which is why we always recommend it.
If that doesn't help, please undo any overclocking settings you've imposed no matter what tool (AMD or other) you've used.
exact same issue running a 3090 24gb, so its not the gpu
I am also getting this same message, inconsistently.
Ryzen 5 5600x
RTX 3070Ti
32 GB Ram
Tried on an M2 and a SATA
I've done a clean install of drivers using DDU.
I've updated windows.
I've made sure my C++ is updated.
I've turned XMP on and off.
I've turned hyper-threading on and off.
I've run as admin and turned off full screen optimizations.
I've repaired EA app.
I've verified file integrity via steam.
I've unseated my GPU and tried both RAM sticks individually.
The error persists!!!
