I have 18 hours in the game already, didn't have any problems with crashes until the second update which seemed to cause the game to crash on optimizing game files every time it launches. Any help would be appreciated!
Specs - Ryzen 3600, 32gb RAM, 3070ti, installed on M.2 SSD.
I've already tried -
- Run as administrator and disable full screen optimizations
- Repaired game through the EA app
- Cleared cache on EA app
- Cleared DXcache
- Reinstalled graphics driver
Crash Log message -
LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/Windows/WindowsD3D12PipelineState.cpp:910 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG
EA Staff (Retired)Hi @Joereevo Can we try a few more steps and check if this continues?
Tried those solutions and still can't seem to get the game to launch. I'm not running any apps that I wasn't running for the first 18 hours of gameplay. Any other ideas?
@JoereevoAlt tab out until it reaches the main menu. I know it’s inconvenient but for some reason it works rather consistently.
I wait until it reaches the main menu. I’ve had a few instances where it would crash at the optimization screen, I usually close out and run these steps
i overclock cpu and gpu
windows+r enter “temp” delete the files it will allow you to
windows+r enter “%temp%”delete the files it will allow you to
windows+r enter “prefetch”delete the files it will allow you to
then re-open the game alt+tab out
if you reach the main menu, immediately go into your settings>visual settings> everything on low and ultra performance.
Having the same issue but on PS5. I’ve cleared cache, database rebuild, all patches, deleted save data, reinstalled the game three times and I still cannot get past the loading screen but more recently even the HDR settings page on start up. Extremely frustrating to pay $70 for a game and two weeks later it is still completely unplayable. EA please fix this
I'm having the same issue. Just installed the latest update today and the game just crashes back to desktop at the optimizing game files when launching.
I'm attempting to reinstall now and will update after it's done.
Same thing after reinstalling.
LowLevelFatalError [File:Unknown] [Line: 686] hr failed at D:/depot/r8branches/r8release/Engine/Source/Runtime/D3D12RHI/Private/Windows/WindowsD3D12PipelineState.cpp:910 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG
Same issue after todays latest update. I still can't play the game.
