Missing Jedi survivor deluxe content edition

I bought it from steam. Gotta tells you that i first played it on Xbox game pass then i want to own it permanently so i did. On steam. deluxe edition too but its not showing up. Any of them that included in the pact i got none of it. the lightsaber the outfit BD cosmetics. Nothing. I've been contacted EA help and Steam support allat. They can't do anything about it. And even before contacted them ive been trying to solve it on my own. Everything under the sun (that i could find). This is getting frustrating ngl. i hope this blew up because i needed someone to fix this. (please)