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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago

Re: [Fixed] - "Please wait while we install the partner application" on EGS?

Hi everyone,

We have received a heads-up from Epic Games that they've resolved the issue that was causing this "Please wait while we install the partner application" error.

Could you please restart the Epic Games Store launcher & the EA app and try to launch the game via the Epic Games Store launcher again to see if it is now also working correctly for you?

It is possible that you need to update the Epic Games Store launcher.

9 Replies

  • Ninteris's avatar
    Ninteris
    3 years ago
    @EA_Leeuw Thank you for the help, but unfortunately this did not seem to work on my end. I select "Launch" in the Epic Games Launcher and it switches to "Running" right after the window saying "Please wait while we launch the partner application.." pops up in the bottom right. But this does not open the EA App. This is with version 15.0.1-25179543 of the Epic Games Store Launcher. If I instead try to launch the game from the EA App first, the "Launching Game" window pops up, and it is shown to be "Running" in the Epic Games Launcher. But the game does not open at all.
  • kenpokarl's avatar
    kenpokarl
    3 years ago

    @EA_Leeuwis there any news about the fix

    i cant even download the help

  • ImmortalAngel09's avatar
    ImmortalAngel09
    3 years ago
    @EA_Leeuw My Epic Games Launcher now brings up the EA App when I select 'Launch' and it then changes to 'Running' but the game never actually loads. I get the same thing when I start the game via the EA App, but the game never actually loads.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi all,

    If you're still experiencing the issue after yesterday's fix from Epic Games went live, we would recommend either reinstalling the Epic Games launcher, the EA app, or both, to see if that fixes the issue for you.

    Please make sure that all applications are fully up to date. If you want to force-check if your EA app is up to date, please run the EA app Updater program (that is installed on your PC once you install the EA app).

    Thanks.

  • kenpokarl's avatar
    kenpokarl
    3 years ago

    i have done every thing on this post and it still dosent work what now

  • Ninteris's avatar
    Ninteris
    3 years ago

    I was finally able to get the game to launch after updating the EA App.

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey all,

    This issue has been resolved, if you continue to see this problem please create a new thread.

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