*"Thanks for reaching out! I understand that you've tried multiple solutions, but none have worked so far. Since this issue is also appearing on Xbox Series S, it might be a console-specific bug. If you haven't already, try verifying the game files or reinstalling it—it could help resolve the problem.
If you haven’t contacted EA support yet, that might be the best next step, as they can provide official guidance or escalate the issue. Additionally, keeping an eye on community forums could be helpful, as other players might have found alternative fixes. Hope this gets sorted soon!"*