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Jamescooper23's avatar
Jamescooper23
2 years ago
Solved

unable to launch the game from the EA App

having an issue getting the game to launch. the game was preloaded but when trying to launch it this morning the EA App minimizes like it's going to launch the game for about 10s then it reappears and the game doesn't launch. it doesn't give any error messages either for why it won't launch (bar one step below)

stuff I've tried to no avail to resolve this is the following

1. repairing the game: library>star wars jedi survivor>manage>repair>after repair finished reboot PC>attempt to launch.
2. EA App recovery: top-left menu>help>app recovery>after EA App closes and reopens rebooted PC> attempt to launch.
3. switched off VPN> tried to launch.
4. Disable antivirus> tied to launch.
5. tried to launch the game with admin permissions. - this one actually gave an error when trying to launch "Your game failed to launch, double-check your connection or try again later"
6. Uninstall both the game and EA App> reboot> reinstall both the EA app and game> attempt to launch.
7. tried 1-5 again after having reinstalled both the app and the game.

drivers are all up to date and my PC more than exceeds the requirements

win 10 pro

CPU:i7-13700K
GPU: RTX 4080
RAM: 64.0 GB

Is anyone else having this issue or have any other suggestions on how to get the game to actually launch?

  • MADrag0n's avatar
    MADrag0n
    2 years ago

    First - check system requirements.

    Try these steps:
    - disable any vpn/proxy
    - run cmd with Admin rights
    - enter commands (copy-paste it):

    ECHO Y | CHKDSK C: /F /X
DISM.exe /Online /Cleanup-Image /spsuperseded /hidesp
DISM.exe /Online /Cleanup-Image /StartComponentCleanup /ResetBase
DISM.exe /Online /Cleanup-Image /RestoreHealth

    - wait for the end and restart the PC

    - disable any vpn/proxy
    - run cmd with Admin rights
    - enter a command:

    SFC /SCANNOW

    - wait for the end and restart the PC

    - install this with Admin rights:
    https://aka.ms/vs/17/release/vc_redist.x86.exe
    https://aka.ms/vs/17/release/vc_redist.x64.exe

    - disable any vpn/proxy
    - disable any screen capture, Internet video/audio capture software for testing
    - disable any RGB hardware lightning software for testing
    - try to launch the game


    If these steps do not help try next:
    - Disable "controlled folder access"
    https://support.microsoft.com/en-us/windows/allow-an-app-to-access-controlled-folders-b5b6627a-b008-2ca2-7931-7e51e912b034
    - If u have OneDrive software installed - disable it, if u do not use it - uninstall it.
    - try to launch the game


    If it did not help give me a _report_.txt file: in the command prompt (cmd) running with Admin rights enter commands then attach to a message _report_.txt file from the root folder of С:\ drive, then delete this file

    Msinfo32 /report "C:\%COMPUTERNAME%_report_%date%.txt"

    Also, try to find some games error/dump files in this dir and attach them too:

    "C:\Users\<Your OS user name>\AppData\Local\SwGame"
    "C:\Users\<Your OS user name>\Saved Games\Respawn\JediSurvivor"
    "<Steam_folder>\steamapps\compatdata\1774580"

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  • MADrag0n's avatar
    MADrag0n
    2 years ago

    Do u have all Windows OS updates installed?

    Give us ur DXDiag report.

  • ekollof's avatar
    ekollof
    2 years ago

    Hi,

    This game seems to be unable to launch from the EA app. When I start it, I just go back into the EA app. No messages, nothing. That's kind of disappointing. Other games work fine. Is there a way I can get a log or something to send you guys?

    I really hope this gets fixed soon. 70 bucks is a lot of money.

  • ekollof's avatar
    ekollof
    2 years ago

    Oh, I have an AMD Ryzen 7 5800X3D with a Radeon RX 6800 XT with 32 GB of RAM. That should be well within the specs of the game. Drivers are the latest (the ones released on April 27th), I even cleared the app caches and reinstalled the game several times. To no avail.

    Please help.

  • rumpleforeskim's avatar
    rumpleforeskim
    2 years ago

    Same issue.... Currently have tried on:

    Desktop - CPU: 7900x

                    GPU: RTX 4090

                    RAM: 32GB

    Wife's Desktop- CPU: 5600x

                                GPU: RTX 3060

                                RAM: 16GB

    Steam Deck- Both SteamOS and Windows

    Things I've tried:

    - Reinstalling the game

    - Repairing the game

    - Repairing the game

    - Repairing the app

    - Disabling Firewall

    - Boot in safe mode

    - Run as admin

    - Reinstall GPU Drivers (most up to date)

    - Reinstall EA App

    - Found some DL link for the old EA Origin App. Tried using that as others had reported success, no such luck

    - Disabling in-game overlay

    - Finally, out of curiosity/stupidity I gave EA more money and bought it on Steam. I still had the same issue, on all of my computers.

    ONCE, I got an old school UE Engine error window and finally after trying on my Steam Deck windows boot it gave me an error (presumably the crappy denuvo) saying I have tried to log in to the game too many times. 

    I have tried everything I can think of and then some... More than beyond anything reasonable an end user should have to do to get a companies product to run.

    Vote with your wallet folks, don't stand for poor PC ports. I got my code through the AMD CPU giveaway, so thankfully I am not out any additional money. Steam rightfully gave me a refund.

    Good Luck to anyone else!

  • DeadBurb's avatar
    DeadBurb
    2 years ago

    I have done everything from every forum, reddit post and internet article. I have cleared my DNS, I have rebooted my router. I have confirmed that my VPN is turned off I have disabled/enabled protection services. I have installed and reinstalled the game I have attempted to repair the game. I have attempted to run everything as admin. I have done a clean boot. Other games with the EA app launch. All that happens is the EA app disappears as if the game is about to launch and then just immediately pops back open. No errors to indicate anything, no messages telling me why. Short of completing resetting my PC I think I have done everything possible to identify this issue. Please Advise. Attached last installLog in hopes it will help with identifying issue. 

  • Jamescooper23's avatar
    Jamescooper23
    2 years ago

    @MADrag0n 

    I meant to include Windows updates in my post but forgot about it, but yes all Windows updates are installed, the only update I have is the upgrade to win11 showing but I plan to stick with win10 for the time being.

    I've attached the DXDiag report

  • ArkenThomP's avatar
    ArkenThomP
    2 years ago

    The Game ist not starting.
    I try all this:

    I have all Win11 kompleat aktual, and drivers.
    EA-App ist new installed. Restart Win11
    Steam-App is new installed. Restart Win11
    Librari ist checkt - no errors.
    Game uninstalled and new downloded / installed. Reast Win11
    Start without Antivirus and without Firewall (without both) - als Admin
    start EA at Admin AND Steam as Admin.
    System: Win11 : I79.... RTX2060 ... 32GB-Ram

    When I start in Steam, the EA-App starts smal, the ea-app starts big, the ea-app stay in big but in steam the game ist not longer starting. No error message. Nothing.
    steam-app say, I play the game 3sec. every try.
    When I try to start in EA-App nearly the same - no error message.

    Hwo can help me?

  • DeadBurb's avatar
    DeadBurb
    2 years ago

    I have also tried everything in this list and have confirmed that everything is updated and have all the right specs. But EA app just disappears like the game is gonna launch and then it just pops back up. no error log or anything. This seems to be what I am seeing everywhere. 

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