Forum Discussion

2 years ago

Why can't I install Jedi Survivor without getting an error message?

Whenever I try to download Jedi Survivor it gives me the download screen where you change the installation path, i have to change the path to my D drive so i have enough space. I change the path, I c...

EA_Illium

EA Staff (Retired)

2 years ago

Hi Everyone,

Thanks for letting us know about install issues with Jedi Survivor. Can we try the following steps?

EA App's Cache (Top Left Menu > Help > App Recovery)
Run the System File Checker tool then Check for Windows and GPU updates
Check for other applications that may be limiting EA App or Game performance
Connection and Advance Connection Guides
Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

If this continues please let us know the following:

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Date this issue started (is it still happening?)?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

We'll be forwarding it to the teams here to aide them and when we find out more information we'll update this post.

Cheers!

danny-weis

2 years ago

@EA_Illium To confirm, this is an issue even when the game has been installed and played before. Then I log on one day, the game says the files need repairing and I can't play it. The repair does not complete and gets stuck at 67% and says "something went haywire".

clearing the cache does not work. At best, I am then able to uninstall and reinstall the game and after 2-4 tries it lets me install the game and play it. Then once I turn off my PC and back on again it is back to needing repair and not working.

it's not a DNS, LAN issue.

other applications are not limiting it.

all drivers, windows and GPU updates are installed.

This is a PC issue. I'm in the UK, has been happening at least for 1 week