Forum Discussion

daniellessi's avatar
daniellessi
10 years ago
Solved

Artifact Equipment Authorization problem

I was a subscriber a while back and acquired some purple items. I logged to check the game and saw the most of my gear are now Unauthorized. I got myself a Artifact Equipment Authorization(account)...
  • daniellessi's avatar
    daniellessi
    10 years ago

    I have an update to report.

    Yesterday I received an answer from a e-mail I sent before even posting here in the forum.
    He explained that they were overwhelmed with Tickets and only now my case could be checked.
    It was stated that my item had a problem, so he recreated the item on my character.
    It was noticeable the change, the Cartel symbol on the Item changed from Bronze to Silver.

    I was able to use the item this time, but there was no message and no effect.

    Just now, another member from Customer Support replied and after a process of re-buying the item from the Cartel Market,everything worked.

    I'm able to equip EVERY artifact item, as stated on the page.

    So, thanks for the help everyone. I hope that this case can help other people that has similar trouble.

daniellessi's avatar
daniellessi
10 years ago

Some purple Items I can equip, others I can't.
Is there a difference between them?

Because on the page that stated the differences between FTP, Pref. Player and Subscriber,
said that the purple gear could be equipped if the proper Authorzation was bougth with Cartel Coins.

daniellessi's avatar
daniellessi
10 years ago

I have an update to report.

Yesterday I received an answer from a e-mail I sent before even posting here in the forum.
He explained that they were overwhelmed with Tickets and only now my case could be checked.
It was stated that my item had a problem, so he recreated the item on my character.
It was noticeable the change, the Cartel symbol on the Item changed from Bronze to Silver.

I was able to use the item this time, but there was no message and no effect.

Just now, another member from Customer Support replied and after a process of re-buying the item from the Cartel Market,everything worked.

I'm able to equip EVERY artifact item, as stated on the page.

So, thanks for the help everyone. I hope that this case can help other people that has similar trouble.

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