can get no help =/ gotta SUBSCRIBE or make a longdistance phine call =/

ok EA i just spent several hours trying to rectify a situation in your game ... i purchased cartel coins so I could purchase in game item crew skill slot .... gave me two options individual or account wide.  I purchased the account wide crew skill slot expansion from the market.... transferred it to inventory only to find it did not transfer.... so i tried one more time with individual crew skill slot same thing transfered from cartel to inventory and NOTHING! again.... thoough perhaps it was an auto matice thing that just unlocked the third crew skill slot so i tried to unlock it with the cartel button next to it and guess what... NOTHING!   i spen actual money to buy your in game items and did not recive the ingame items from your cartel boards....  now im down 990 coind and 420 coins. BUT THATS NOT THE WORST OF IT. i tried to open a ticket only to find i now have to SUBSCRIBE in order to report issues?  well im not subscribbed and with these bugs im very hesitant to waste any more ACTUAL money on a service i may or may not get so i had to come to this web site as directed by steam.... because they dont deal with anyting.... and create an account.  and open op this issue... but its still just a bug report because even here on this web site EA tells me to open a customer service ticket in game but i can't becasue i am not subscribed.  and your web site here has no ther options but to "start a discussion" about bugs.... I been playing swtor since just after release and its never been this bad with bugs and such.  I need resolution to this issue. fix your game, or refund the in game coins ...  or stop this subscriber only crap.