Can't enter main Personal Phase on Odessen

Had anyone succeeded resolving this issue through support email?

I'm not sure if you will be able to resolve via email, may require a ticket but here is the interesting thing I noticed.  Chapter 13 auto starts the moment you enter the base, that is how they have it programmed to do.

Therefore if you are a preferred player and don't have access to chapter 13 it may be that it locks you out for that reason is that it auto starts when you enter the base, thefore to prevent non-subs from either 1 getting access or 2 causing other bugs they just lock it out.

The only way I can see to get around this is:

1. Sub for a month and get access to the chapter, let the opening scene play then you can go back to your base and get access.
2. They would have to release a patch to prevent the chapter from auto-starting when entering the base and therefore prevent the lock out.

It seems the issue mainly affects those that are preferred accounts and had access through 12 but not chapter 13.  I've been a sub and never lost access to either the chapter or the base.  Not sure how many sub's it affected but it mainly seems like it hit preferred accounts that don't have chapter 13 access therefore one of the above would need to be done.

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@NordBlast wrote:

Had anyone succeeded resolving this issue through support email?

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I still haven't heard anything back from SWTOR E-Mail Support.

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@Belgorad wrote:

I'm not sure if you will be able to resolve via email, may require a ticket but here is the interesting thing I noticed.  Chapter 13 auto starts the moment you enter the base, that is how they have it programmed to do.

Therefore if you are a preferred player and don't have access to chapter 13 it may be that it locks you out for that reason is that it auto starts when you enter the base, thefore to prevent non-subs from either 1 getting access or 2 causing other bugs they just lock it out.

The only way I can see to get around this is:

1. Sub for a month and get access to the chapter, let the opening scene play then you can go back to your base and get access.
2. They would have to release a patch to prevent the chapter from auto-starting when entering the base and therefore prevent the lock out.

It seems the issue mainly affects those that are preferred accounts and had access through 12 but not chapter 13.  I've been a sub and never lost access to either the chapter or the base.  Not sure how many sub's it affected but it mainly seems like it hit preferred accounts that don't have chapter 13 access therefore one of the above would need to be done.

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Well if that's the reason I can kinda understand it. Still, I find it in a way stupid that they programmed it like that. You can tell that they are just after your money. But I'll see if I get the 60 day sub thingy. 

I have send a mail as well not long ago but still no reply. Well support is pretty much terrible towards the preffered ones or even to the F2P.

Got this response from SWTOR Support today: 

Greetings,

Since Game Update 4.3 went live, we discovered a bug that has prevented some of you from getting proper Legendary Player credit for Class storylines that you completed.

We investigated and found some missing triggers in the background. These can block some completed Class storylines from properly counting towards your Legendary Player status.

Because this bug is caused by a background trigger, Customer Service cannot restore Legendary Player status if you’ve been affected by this bug.

We did hope to have an automatic fix for you with Game Update 4.4 in May, but unfortunately this fix did not catch everyone who was affected. We’re aiming for a full fix with Game Update 4.5 on June 1st.

We are sorry about the continued wait, and we appreciate your patience.

Galactic Support is our specialty….

The Star Wars™: The Old Republic™ customer support team

Galactic Support is our specialty….
The Star Wars™: The Old Republic™ Customer Service Team

Funny thing is I never had an issue with my Legendary Status and no where in my original e-mail did I say anything about Legendary Status. I sent them a reply stating that I never had an issue with my Legendary Status and then reiterated my original e-mail telling them again about the issue with not being able to enter the Odessen Alliance Base and not having a mission for Chapter 13 in my Mission Log. I also told them about this thread and this time I remembered to add a link to this thread as well.

Purewitz wrote:

Got this response from SWTOR Support today: ....

Just got the same email myself, might just be an email sent to everyone with a swtor account, as I too have never had a problem with Legendary status. Still waiting for a response related to my first email about the problem we've been having. I hope at some point someone from their CS team actually sees this thread and has something for us.

Since it's the way the instance is programmed once you complete chapter 12, either a patch would need to be done which the soonest would be june 1st if they do change this by then but could be later on or to sub and get access to the chapter to get past the issue in the meantime.  That would be the only thing I can recommend.

Got a real reply from SWTOR E-Mail Support now with useful information: 

My name is Lance and I first want to apologize for the last email as that was an incredible mistake. I understand that you are unable to get back into the alliance base, I know how frustrating this is and I have seen a few cases like this. This is being caused because of an issue we had at the beginning of the month where preferred accounts were granted access to the newer chapters. We have been asked to advise all of our players to submit a bug report so that your account can be added to the list that is experiencing this. In the meantime there are no known workarounds that we can offer to help you get back into the phase and to wait for this to be fixed in an upcoming patch.

Thanks for contacting Star Wars™: The Old Republic™ Customer Service to report the issue you encountered. We're glad that we have been able to resolve it for you. As a result, we've now closed your case.

As always, at BioWare and EA, we strive to provide you with the world's best customer experience for the world's best games. We're always interested in hearing back from you, the player, about your experience with our Game Advisors so that we can improve our service to you.

We would appreciate it if you could take the time to fill out a short survey about your most recent support experience with us.
Please click here to begin: 

We'll listen to any feedback you'd like to provide as we're committed to making sure you always have a personal and positive connection to our game, our people and our community.

Thank you for playing Star Wars: The Old Republic.

Regards,

Lance
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So I guess we just need to wait until the fix is put into a Patch.

I imagined that's fairly frustrating, but thanks for sharing this replies.

In other words they never will and will let SWTOR die like they did with WAR (warhammer online). * EA its no wonder its been the worst company worldwide for more years than the bush's have held office.

I got the following response to my email:

Dear xxxxxx,

Hello! My name is yyyyyy from Star Wars™: The Old Republic™ Customer Service and I have been looking into your ticket regarding you no longer having access to the Alliance base on Odessen. I'm sorry to hear that you have been experiencing this issue and I hope it did not negatively impact your enjoyment of the game too much.

Our development team is currently looking into this issue and hope to have a fix in a future update to the game.
I regret that I will be unable to provide you with further updates on this issue, but I recommend checking the latest patch notes at www.swtor.com/patchnotes for information on any fixes or changes related to this issue.

Please accept my apologies for any inconvenience caused and if you require any further assistance please let us know and we'll do our best to help out.

Regards,

yyyyyy

Star Wars™: The Old Republic™ Customer Service

So, I guess, we would have to wait and see whether it will be fixed in 4.5, although I don't hold my breath.

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@Purewitz wrote:
[snip]

As always, at BioWare and EA, we strive to provide you with the world's best customer experience for the world's best games.

[snip]

It's nice that someone from EA can edit your post for you, and yet we don't get any answers from an EA representative in this thread for everyone to see (so we know either way what is going on).  So I guess that last part really doesn't ring true.

Shame.  I'm not feeling like we're receiving the world's best customer experience right at this point in time.

Yeah they are refusing to answer this issue on the forums, on this halp forum and in any other maner.

Their claim that it will be fixed in 4.5 is something nobody believes, they have broken so many promisses and went back on their word so many times.

It's pretty much where the soonTM meme came from.

So tomorrow the patch comes out, we'll see if they fixed the massive bugs or not. Including the "red door says no" bug

It comes Wendsday, just saying.

Yes tomorrow on wendsday. However, acording to the patch notes they have not fixed it, eventhough they claimed they would probably have it fixed . Clearly * around with the classes and putting in more cartel market * is more important than making their game playable at all.

Bug fixes are clearly low on their list if at all.

It is not fixed and it is quite clear that they do not intend to fix it. As ussual we will probably have to wait 1-2 years before they even adress this issue.

Nope not going to happen, not spending money to play 30 mins of story content a month. Not worth it and its supposed to be a F2P game yet EA thinks it can * people over by asking for subs wich it will never get.

As a founder and sub since then i stopped subbing because EA didi not live up to the agreement that it had with subs, it did not keep its word and it is taking the same route it did with WAR online. It is basically milking the IP for all it has in cash shop * till the ip owners decide they had enough bad bussiness practices from EA and take the license away.

EA has allready started to stop investing into SWTOR that much is clear with the crappy 30 mins a month content.

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@Belgorad wrote:
@JornS

If you sub for a month and get access to 13 and 14 the problem will be fixed.

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Might as well just add that "fix" to the cartel market, for the low price of 15 dollars you too can finally enter your alliance base

Same problem here. I'm totally denied from entering Alliance phase.

So here we go again. 

If you have one Chapter active it can block you out. If so complete the Chapter. 

If you have an active phase it can hamper  you.  Go to fleet and reset all active phases.

Go to your Ship look if the Mission Terminal offers you a Chapter.

If nothing apply write an InGame Ticket,  or try an email to support@swtor.com 

Why should anyone have to pay to access a portion of the game they've already paid for?  If someone decides to stop subscribing (for any reasoning), they should still have access for all of the parts of the game they have paid for up to that date, including the personal phase on Odessen base.

There shouldn't be any requirement to pay extra so that access can be restored to that part of the game, and frankly some of us are dubious that would resolve the issue as neither BioWare Austin or an EA representative on this site have confirmed this to be the case.

So no, I'm not going to pay to regain access to content I have already paid for.  To suggest that is quuite simply ludicrous.

I guess this will mean that I'll no longer subscribe to the game, as there is little to no point if there isn't going to be instant access to the personal phase, which going by past deeds on resolving bugs on BioWare Austins end of things, there isn't.  Which also means there will be no continuation of the KotFE story, which would be the entire point of subscribing with no other new content being released.

I'm guessing by the silence in this thread by "EA customer service reps", that this is going to remain one of those SWTOR infamous unresolved bugs for many years to come.

Totally agreed with the post above. Not the fist time I've seen a MMO take away fairly earn stuff though.