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M4rw's avatar
3 years ago
Solved

Can't redeem code

Heya, after years I decided to try out the game again and got a prepaid subscription. I wanted to redeem it on https://account.swtor.com/user/codes but I got this error:

There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.

I don't prefer calling so I hope it could be solved here. My Screenname is VexoMar, and I do have an EA account as well. Any help would be appreciated!

  • @M4rw 

    To fix the account You need to reset the password on the linked EA account that account has the persona marcelvdmade (not M4rw your posting on now) that EA account uses a Hotmail email address

    use the following link to reset the password then login on that EA account to fix the swtor account for purchasing

    for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

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