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6hu0s84ommw9's avatar
6hu0s84ommw9
Rising Novice
6 months ago
Solved

EA account hacked! Can't buy CC or subscribe.

I return here once again seeking your help masters (my last discussion) Re: SWTOR error Subscription | EA Forums - 11026381

So, this time I wanted to buy some CC/subscribe, but before the payment an error message appear on the screen saying “there is an issue with your EA account”. Also saying that I can see my status on my SWTOR overview, I go there and turns out that there was another email ([edit: email address removed]) as my EA linked account. 

I went to my Gmail and found out that on September 24, 2025, I received an email saying “the email address linked to your EA account was deleted”, it was on Spam…

Then I tried to log in with my Gmail and password, couldn't do it (Apparently it no longer exist), so I tried Google log in, I ended up creating a new account (this one).

Somehow I need to revert that change of email address and get back my EA account, or maybe I link a new EA account to my SWTOR (I don't know how to do that, or If it's possible).

Anyway, I would really appreciate it if someone could help me figure this one out.

P.S. Sorry for my bad english

 

discussion
  • proxos666's avatar
    proxos666
    6 months ago

    call swtor support when the lines are open, they may be able to assist with the EA account 

    otherwise click contact us at the bottom of this guide for a compromised account

4 Replies

  • proxos666's avatar
    proxos666
    Hero+
    6 months ago

    call swtor support when the lines are open, they may be able to assist with the EA account 

    otherwise click contact us at the bottom of this guide for a compromised account

  • 6hu0s84ommw9's avatar
    6hu0s84ommw9
    Rising Novice
    6 months ago

    Thank you, I managed to contact technical support via chat and my SWTOR account is no longer linked to that strange email address (I can now make purchases), but another problem has arisen. When I access my EA account information, I see that my email address has been changed by adding "old_" to the beginning. I tried to change it, but the code is sent to that address, so I'm not receiving it. I tried contacting technical support via chat again, but this time the option wasn't available (images attached).

    I would greatly appreciate any help.

  • proxos666's avatar
    proxos666
    Hero+
    6 months ago

    Try again to chat again later as chat will be time dependant

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