[INFO] Known Information and Current Alerts [August 2025]

Hey, check out known Information and emerging Issues here. 

Ticket Response Time

• Average response time on in-game tickets is about 48 hours as of August 2025.

 Maintenance Details
 

Details:[Source]
DATE: August 19th
TIME: 7am CT / 12pm UTC expected duration 5hrs
VERSION: 7.7.1
 

Known Issues reported on Forums

• Some players cant launch the game on pressing play on the release of the new launcher
  known workaround: 
  Some have found they have needed to install directx 9 legacy files https://www.microsoft.com/en-us/download/details.aspx?id=35
  otherwise try installing C++ via https://aka.ms/vs/17/release/vc_redist.x64.exe , all else fails install the game via steam
  
  
• Steam purchase fails to add gametime - follow the directions in [INFO] Steam Purchase Not Working

Known 7.7 Game Issues - See this link