I am trying to access my 10+ year old account and I cannot access it since I cannot remember my password or have my security key app so whenever I try to change the password it shows me
Account security key, display name, or recovery code is invalid/expired.
And when I try to call their support number it fails to dial and I cannot reach them, is there any known solution for this issue?
After some passwords attempts I get a new error message:
Login failed due to invalid captcha.
I have the same problem. Trying to get back since 2021. Had to create a second acc and subscribe to be able to send a ticket . They responded by saying that only the Accounts and Billing team can help me. And to do so I need to call a number to prove my ID, since they need to remove the security system from my acc. The problem here is that Im from South America, and calling the UK number is out of questions
Same situation here. Still trying to find a solution.
Called support..the UK number and this time it worked. Got help instantly. If you are calling outside the UK make sure to skip the (0) from their phone number.
Tried to get this resolved in 2023 and 2024 with no luck. I used the swtor authenticator which no longer exists, so I couldn't log in to remove it and cant' change the password either. I made a new account. :(
for future , if you leave the key blank in a web browser (not the launcher), providing you know the password then you can remove the key
if you dont have the key and dont have the password you need to call swtor support to remove the key manually which will then allow you to reset the password on the account
app recommended now is the google authenticator and functions the same as the old swtor mobile authenticator app as detailed in this guide
Right, but the issue is the numbers they provide are not working for me unfortunately.
I will try the authenticator app, thank you so much!
