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ShadowsMadness's avatar
ShadowsMadness
Seasoned Newcomer
2 months ago
Solved

Lost Security Key Due to Phone Dying

Recently my phone died and I have been trying to find ways/solutions to get into my SWTOR account, however every discussion forum keeps leading me to dead links or false information. On top of that, looking up the contact numbers they don't have the Australian line and I cannot seem to find the Contact Support Email nor Live Chat 

  • leave the key blank and you should see the screen below , note this cant be done in the launcher has to be a web browser

    As to a phone number most call the UK line when open , check your mobile plan most have free calls to the UK etc these days
    Numbers are listed at this link

6 Replies

  • leave the key blank and you should see the screen below , note this cant be done in the launcher has to be a web browser

    As to a phone number most call the UK line when open , check your mobile plan most have free calls to the UK etc these days
    Numbers are listed at this link

  • Berean1's avatar
    Berean1
    Seasoned Newcomer
    28 days ago

    Can't find the screen you refer too.  And I can't leave the Optional Key Blank

    Thank you for your response too.  I appreciate that

  • proxos666's avatar
    proxos666
    Hero+
    28 days ago

    The screen i refer too appears after you press the signin button you see in your screenshot by entering the displayname and password correctly 

    If they are wrong you get failed, in that case you need to call swtor support as the password is incorrect or the account is banned

  • ae82a5c067a2f50e's avatar
    ae82a5c067a2f50e
    Rising Novice
    27 days ago

    Can't get that screen to pop no matter what I do, and calling isn't an option as those are available for certain big countries only. Wouldn't believe it's a billion Euro company.. Well, my solution is to kill the billing process from the credit company as I don't seem to be able to contact their "Support" any other way than calling like it's the 1980's..No need to login ever again even though it bothers me to leave a lot of Cartel coins not spent.. Clearly shows the game is literally dead as even the "Support" is non-existent and most of the help articles lead to dead pages, even from the launcher itself (which is ridiculous that they couldn't even fix those).

  • proxos666's avatar
    proxos666
    Hero+
    27 days ago

    just be aware, initiating any chargeback on swtor will entail an account ban also on the linked ea account 

    I would call swtor support when the lines are open, maybe voip or like here in australia most mobile phone plans include free calls to the UK etc now https://help.ea.com/en/customer-care/swtor-support/

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