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Thejuggla1's avatar
Thejuggla1
Not applicable
4 years ago

Need to add email, but I have already added one

I recently gave this game another try, I reset my password via my email. As I got close to level 20 its telling me I need to add an email to play passed 20, but I have an email? Also it says I need to use an email I haven't used before so when I enter my email it doesn't show up in my inbox.

I bought this game on this account before it went F2P, but there's no founders rewards on my account? Also didn't see my old characters.

I also don't have a subscription so I cannot even email support?

4 Replies

  • @Thejuggla1 

    swtor username ? i can check when that account was created when support are online for the day

    swtor do not delete characters or remove perks once applied to an account

    validation issues with emails usually occur when an email has been used elsewhere , generally if you use another email to validate you can switch back after

  • Thejuggla1's avatar
    Thejuggla1
    Not applicable
    4 years ago

    The account was "thejuggla" desipite my current name having a 1 in it. Also Im logged into this current account im posting from using the same email I retrieved my swtor account (thejuggla) from.

    It feels like something got messed up when accounts went from email to user name.

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @Thejuggla1 

    Linked EA and swtor accounts can now have separate emails and passwords per https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-account-linked

    that is possible there is another swtor account , back when they switched to username, i did see a number of people with other accounts when the change occured

    the best way to find/confirm the original account is to call swtor support when the lines open 

    https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @Thejuggla1 

    Support said to add a new email , validate and then switch back to the old one 

    that account has characters dating back to 2014, they said its an old account but not much played on , although it has a steam account linked to it when it came out

    they also said there maybe a 2nd account but best to call so they can look further

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