Forum Discussion

5 years ago

Pay for Sub 2 times on steam and didnt get once.

Hello again, I made a purchase on steam for some sub time, but guest what didnt work again. its the second time i buy some sub there and i dont get my sub and dont get my money back, how can i res...

proxos666

Hero+

5 years ago

@SenhorBar

ok will need the username to check the account for issues

as to steam purchases, support need the proof of purchase per the steam sticky https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

quickest is to call swtor support and they can get you to upload the proof whilst your on the phone https://answers.ea.com/t5/Troubleshooting-Guides-Info/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

if you call ea support instead of swtor support they will say they cant help as they cant help with swtor

SenhorBar
5 years ago
@proxos666 Só i already did that on the [edit: email address removed] but they responde me that they cant do nothing about it, cause my acounnt is linked on origin, I tryed toi call swtor support bt for some reason i cant call on my cellphone from where im. and how can i prove that a bought it. cause i already sent those screen shots. and a screen shot from my profile. what a need more to resolv this?
- proxos666
  Hero+
  5 years ago
  @SenhorBar
  
  I will have a response for you in about 10 - 11 hrs when support are online next
  
  edit - i will need the swtor username to do this though
  
  edit - the issue will be that the linked ea/origin account is disabled and needs a password reset ( it is likely not this ea account though ) hence i need the swtor username
  - SenhorBar
    5 years ago
    @proxos666 My swtor username is Senhorbart