Problem with artifact authorization

Question

Hi.So I few weeks back I bought Artifact equipment authorization for my account. Nown for some reason. It's onlyour looked to one of my characters och not for my account, I can't use any artifact equipment on any other characters than that one. What's wrong?

proxos666 · Answer

@RaraCloe

Sounds like you bought the single character unlock as opposed to the account wide unlock

try sending an email to support@swtor.com explaining you bought the single unlock instead of the account unlock and ask if this can be refunded so you can get the account wide unlock

put a link to this thread in the email as well , it may help.

Not sure how they will respond with this issue unfortunately&nbsp;

when you buy should be a screen like below seen to choose account wide on the right (this is an old picture so price may be different now)

raracloe · Answer

Nope. I double checked in the buy history. And it says that it is for my account  (and I did pay the 2700 cartel coins. But thanks for the email, will send one to them.

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Problem with artifact authorization

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