Re: Can't validate the One-Time password because I don't get the email

Sadly us in the UK are either stuck here for another 2 hours as of the time of this post; waiting to phone CS. Or waiting to get the issue resolved.

Thank you, Proxo. Guess it's waiting until 3pm for me...

but what about the remaining 200 countries

Even more sadly, the times are for GMT...

Yes, sadly so, Ashinga. While i appreciate what Proxos is doing, i remember the last time i called on the customer service line and it took a long time to get around to my problem. Sorry, but i don't wish to repeat that process. I can wait for the fix.

Well i guess if we dont live in those countries we *****. Came back to Swtor yesterday after like 1 year and this happens on the 2nd day.... 

I am sure google can help convert the time for you @Livefats 🙂

As @proxos666 said, we are aware of this issue and that it prevent people to log in atm. We are investigating to get you all back into the game as soon as possible. hang in there, folks 🙂

~Kat

My stress levels couldnt handle that either.

@mudslime_killer

I use voip myself to call the US from Australia , costs me 3 cents a minute so a 10 - 20 minute call costs me 30 - 60 cents.

Good to know, thanks.

Take your time EA_Kat, it's best to solve the issue properly than rush a fix. 🙂

Sorry. @EA_Kat - my reply was to Ashinga who mentioned "two hours" - I was pointing out that at the time of writing it was three, as we are currently on BST.

Best wishes,

Chris

@proxos666

what voip service u using mate?

@mudslime_killer

See the countries listed at this link   most are directed to the UK number

@mudslime_killer

I use the VOIP phone provided by my ISP , I also know Skype for example also charges 3 cents a minute

@proxos666 

no thanks, international calls are expensive af

ok, i'll try Skype i guess

we're hanging in there kat! 

Cant say the same about my poor marauder though, poor bugger just wants to get off korriban haha

pfft, go and play a bounty hunter the next time, they're much cooler anyways :P @xeNizKing

@EA_Kat haha I think I have a BH 0.0 just never play on it, Cant remember why I stopped playing it haha

@xeNizKing should've played it :P I call it now, its all your fault cause you decided to play a Marauder and not a Bounty Hunter 😉

@all we are still investigating, but it looks like we're getting closer to a fix!

~Kat

Hi Kat

anymore news on a time frame?

 @Bustymerc still on it! sadly, I dont have any ETA but I can assure you, everyone is awake now and working on it ^^

~Kat

It seems this started yesterday? That doesn’t bode well 

I am having the same issues with not receiving validation emails.  I was trying to redeem the posted keys for the expansions and the site prompted me to enter my email address for a verification email.  I have tried several times but never receive the email.  I have also tried two of my alternate email addresses and have not received any verification emails to those addresses either.

Thinking that maybe I would have better luck with using a security key, I tried downloading the app and when trying to set it up, it again asks for an email to send a verification email before proceeding. 

So at this point, I am stuck and can't proceed with verification since I never receive the emails.