Re: How long does it usually take to get the feedback or help?

So they call me back at the end of the work day. And send me back the lost item via in game mail. But after i claim it and activate from inventory it was nothing.
Unfortunately it take two more time to make it worked. I dont know why, but only after they placed this CM item exactly directly to my inventory. After i claim it works. So just in case if you write the letter about lost item:

1) be nice i think

2) explain short what happened and what you want. (my advise to place item directly to the Inventory)
2) wrote - server, log name, character name, class, level, approximate time...

And wait. That's it. It works!

Wish you a good day and may the Force Be With You!