Re: I can't log in
As you have stated based on the message your account has been banned or suspended. Unfortunately the only way to resolve the issue and get access is to follow the steps per this article:
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
You will need to email: SWTORAccountDisputes@bioware.com
For the Subject of your email
Write whether your account was banned or suspended, followed by the game or product name, and the user name. The Subject of your email should look like this:
Banned Account – FIFA 15 – Player1234
Suspended Account – Battlefield 4 - MySoldierABC
For the Body of your email
Include the following information:
First name and last name:
Game/product name:
User name:
User name is your ID, PlayStation™Network online ID, Xbox LIVE gamertag, or game-specific username.
Email address of your EA Account:
Where your game or product was purchased:
Banned or suspended:
Error/notification message received (if any):
Details of your dispute:
We review each account and/or user name on a case by case basis. While we make every effort to address these inquiries within 72 hours, the time required to do a full investigation may vary. Be sure to read EA's Account Suspension Policy.
NOTE: The majority of banned or suspended accounts are only suspended temporarily. Find more information about the length of your suspension by checking the email address associated with your account.
All communication is sent from noreply@ea.com. Add noreply@ea.com as a safe sender to ensure you receive communications about a banned or suspended account. Check your spam, junk, or social folder for missed email messages from noreply@ea.com
