Re: Old account recovery
That would be an issue you 'may' be able to fix via calling the call center.
http://www.swtor.com/support/helpcenter/5200#contact-form
This Link Contains all the numbers and options open to you for calling one of the many Swtor call centers.
Or you can add +18553452186 to your contacts on Skype as this is how I do it from NZ.
*The team that handle the phones are really quick and helpful in these areas, whole thing should take you less then 5 minutes if you use Skype.