Forum Discussion

Anonymous

8 years ago

SWTOR Security Key can't get off my Acc, Phone rep couldn't help

Here's my story, I need help with removing a SWTOR security key since I got a new phone since I stopped playing. I played about 2 years ago, and hooked up a security key to my account, fast forward ...

proxos666

Hero+

8 years ago

@skulspike92

I think it is best to call back and say you need to remove the security key (not reset a password)

Anonymous

8 years ago

Alright, I will try that tomorrow. I told them that I need to remove my security key, but they said the only way to do that was to reset my password on the Origin App, since I was not getting the "lost authenitactor" button on the website.

EA_Kat
EA Staff
8 years ago
sorry that happened @skulspike92. I believe there might have been some miscommunication on CS end and I apologise for that. Please do give them another call and I am sure they can remove the security key and you will be able to get back into the game.

~Kat