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Same here, just bought a sub through Steam, but it won't activate at all.
Username: Matheney
be sure to email per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
- 4 years ago
Did exactly that about two or three days ago. Got no answer from them so far
- proxos6664 years agoHero+
Support confirmed your email is in the queue for an agent
- 4 years ago
Thank you for the update!
- 4 years ago
I was re sub 2 days ago buts it still not effect. Plz help me !!
- proxos6664 years agoHero+
swtor username ?
be sure to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
- 4 years ago
Username: crsupastarr
Email sent as well.
- 4 years ago
Plz help they still not respond my mail
- proxos6664 years agoHero+
what is the swtor username ? (account login name)
Be sure the screenshots are per the steam sticky
- 3 years ago
I brought a subscription about a week ago, its not been added to my account.
I've emailed twice ☹️
Username: jakeycage
- proxos6663 years agoHero+
To fix the account You need to reset the password on the linked EA account that account has a generated persona (not jakeycage102 your posting on now) that EA account uses the same email as on your swtor account
use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
You need to email the screenshots per the steam sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
sending an email saying you have no sub in the game wont get this fixed 🤔
- 3 years ago
I have emailed [edit: email address removed] with all the screen shots and still no response Username: Dblcheesesson
- 3 years ago@proxos666 Would you be able to assist me too please?
DisplayName - SyrisVirus
Already emailed support with screenshots. I am a returning player and have struggled not just to log in (had to create a new account and email) but now also this.
- 3 years ago
Hi im stuck with this problem aswell, can you please assist me?
- proxos6663 years agoHero+
swtor username ?
and be sure to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
- 3 years ago
On April 8th, 2022 my subscription renewed for SWTOR. I played all day no problem. On April 9th I played all day until about 5pm PST no problem. I had logged off about 5pm PST for dinner and logged back on about 6pm PST and now it says I'm preferred status and that I need to renew my subscription. I contacted steam and they said there is no problem with my subscription on their end and I need to contact SWTOR. I tried calling SWTOR and they said that they are not accepting any calls, to check the web page for help. I tried in game help, except they only accept in game tickets for subscribers. I tried the website that the recorded phone message said to and that didn't help either.
Is there anything else I can try or if there is anyone who can help me I would appreciate it , thanks in advance.
- proxos6663 years agoHero+
@d6027308fa7336b8f5766a6e40e6a1a3
swtor username ?
be sure to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...
- 3 years ago
My username is: LadyMiwok
- 3 years ago
Same issue on my end currently. Submitted my email with screenshots in as well.
- proxos6663 years agoHero+
swtor username ?
- 3 years ago
LieutenantMagner
- 3 years ago
Same here! Subscribed but game time not added!
- proxos6663 years agoHero+
swtor username ?
be sure to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
- 3 years ago
@proxos666I sent the email but haven't received any sort of confirmation from support
Account name Reyvin_Osonmat
- proxos6663 years agoHero+
To fix the account You need to reset the password on the linked EA account that account has no persona (not Reyv1n your posting on now) that EA account uses the same email as on your swtor account
use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Support have your email , let me know when done and i can flag for gametime- 3 years ago
Password reset and EA account updated.
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