SWTOR Wont install,and when I force an installation I have problems w/connection

@Tashdacat

Start with running this repair utility (link) over the location you installed too

What antivirus is being used ? is launcher.exe and swtor.exe in the exception list.

grab www.pingplotter.com and say set it to run too www.google.com when you are in the game and see if the graph changes when you lose connection.

Done, done and done.

ANd according to that Pingplotter program, there is no latecny spikes when I drop.

Something curious though, I now experience FAR more disconnections than before, though the connection typically comes back within about 15-20 seconds without me needing to restart the game.

At least the game is somewhat playable, if in a rather strange state.

Alright so I left it all night and came back in the morning, and now the situations worsened.

I get smaller dropouts every 20-30 seconds that take about 10 seconds to come back, and larger dropouts that last minutes before coming back.

@Tashdacat

When playing and getting the graph in pingplotter can you save the graph as a jpg and insert it into a post here.

Try and initially shut down any other programs running in the background including the antivirus to test to see if any change.

Also if playing wireless switch to a cable connection direct to the modem and see if any change as well.

Need to start ticking off things that can cause this sort of behavior.

 I attached the file, though I'm not sure how it will help.

I'll also write out the log I kept of connection drops.

1955 - Booted up the game

2002 - First connection drop, restored after about 80 seconds

2008 - Connection drop/lag spike for about 5 seconds before restored

2010 - Connection drop for 20 seconds

2012 - Connection lag, then came back, then dropped completely for about 30 seconds, came back, then dropped for about 15 seconds.

2014 - Multiple small lag spikes, none lasting more than about 3 seconds

2016 - Connection drop for about 20 seconds

2017 - Connection drop for 10 seconds, 10 seconds after restore dropped again for about 1 minute

2021 - Connection drop in a convo

2023 - Closed game.

I don't know what the massive spike at 2022 is, but I suspect that's the actual point where my connection dropped in that convo.

Due to the way my setup and house are I cannot easily switch to wired, and I do not game on it for this reason.

Also despite trying to end both the task and process my antivirus (AVG) refused to close, so this test was done with it on.

Oddly enough this time the game was actually semi playable, no connection drops lasted more than about a minute or so, and rarely lagged during combat.

Oh and also 2 things, 1 I am Australian so my ping is annoyingly high compared to most, and 2. I was moving about and doing combat during this test, to give an accurate baseline for what normal play was like. However given it would be incredibly early morning for the US, I think my connection was likely more stable due to fewer people on the server.

@Tashdacat

I'm Australian as well, where are you located and is this ADSL 1 or 2+ ?

Have you tested ping times previous for average ping times on your connection ? why i  ask is 60ms is high even for a dsl connection and that is the average ping , its only reading 60 because it should be down around 30ms but the high spikes has pushed the average up.

I'm located in a mountain region, fairly rural, and my suburb doesn't have NBN yet, we keep getting shoved back, but I have no idea if we're ADSL 1 or 2.

I don't really test for ping or anything, not tech savvie at all, and never encountered an issue like this, so never needed to deal with it before.

What I can tell you is that the vast majority of online games for me run at at LEAST 280 ping if not closer to the 350 mark when I connect to US servers.

@Tashdacat

Are you able to post your modem stats including the error counts , if not sure tell me what modem this is and can try and help explain what I am after

Edit - I dea of what I wouldnt mind looking at is in the spoiler tag

@proxos666

These are the only things like what you were looking for I could find, I have one of those Telstra Gateway things.

This was taken about 20 hours after the ping test I did the prior post, meaning the "Prior Day" column would mostly be from that test, given it's the only point during the day where I was having such severe lag and connection problems.

EDIT: I forgot a few hours ago I tried to login to see if the problem persisted, I could log into the server, but it almost immediately (within 1 minute) dropped the connection and left my bumbling about this small circle I could move in for 2-3 minutes before I closed the game down.

@Tashdacat

Those modem stats look pretty good actually, no concerns

Your on ADSL2+ which makes your high ping reported though still not so good, I would expect 10 - 20 ms being reported to first hop.

Can you re-run the pingplot from any other device connected by cable direct to the modem for comparison to the over wireless results

Just dug up one of my old adsl2+ ping timings for you for comparison

1 1 ms 1 ms 1 ms home.gateway.home.gateway [192.168.1.254]
2 9 ms 9 ms 9 ms 172.18.212.11
3 9 ms 10 ms 8 ms 172.18.69.142
4 14 ms 12 ms 10 ms 172.18.241.105
5 15 ms 13 ms 11 ms bundle-ether10-woo10.brisbane.telstra.net [110.142.226.13]
6 16 ms 13 ms 9 ms bundle-ether3.woo-core1.brisbane.telstra.net [203.50.11.52]
7 12 ms 11 ms 13 ms tengige0-8-0-5-1.cha-core4.brisbane.telstra.net[203.50.6.217]
8 29 ms 35 ms 37 ms bundle-ether11.ken-core4.sydney.telstra.net [203.50.11.72]
9 48 ms 47 ms 47 ms bundle-ether10.win-core1.melbourne.telstra.net [203.50.11.13]
10 52 ms 56 ms 53 ms bundle-ether2.dav-core1.hobart.telstra.net [203.50.11.23]
11 52 ms 56 ms 52 ms tengigabitethernet7-1.dav13.hobart.telstra.net [203.50.106.19]
12 52 ms 51 ms 54 ms CPE-61-9-135-8.vic.bigpond.net.au [61.9.135.8]