You need to reset the password on the linked EA account that account has thepersona ferzhust(not Aezwyn that your posting on now)that EA account uses the same email as on your swtor account
use the following link to reset the passwordhttps://signin.ea.com/p/web2/resetPassword(insert the swtor email in the link)then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Hello, I have the same issue. I changed the password and tried to make a purchase in Chrome incognito mode and normal mode, but I still get the same error message. What further can be done?
Hello, unfortunately, I have also been going through the same issue. However, I contacted customer support and could not resolve the situation after attempting multiple times to reset the EA password and use different browsers. Ultimately I was told a ticket would be submitted for further inquiry for this. Then the person from customer support told me to attempt to purchase the subscription through steam. Still, I have read that buying the subscription through that method was risky as it has proven unreliable in the past and is not eligible for a refund. To conclude, I just wanted to ask if anything else can be done from the swtor site itself to purchase the subscription via those means as I have done before. Thank you. My account name is VIPERAKITA.
@proxos666 Same issue. Change password and still "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved"
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is an issue with your Electronic Arts account CANT SUBSCRIBE.","id":"message:10942315","revisionNum":1,"repliesCount":1465,"author":{"__ref":"User:user:1847566"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:star-wars-the-old-republic-en"},"conversation":{"__ref":"Conversation:conversation:10942315"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:10942315"},"body":"
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You need to reset the password on the linked EA account that account has thepersona ferzhust(not Aezwyn that your posting on now)that EA account uses the same email as on your swtor account
\n\n
use the following link to reset the passwordhttps://signin.ea.com/p/web2/resetPassword(insert the swtor email in the link)then login on that EA account to fix the swtor account for purchasing
\n\n
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
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Hello, I have the same issue. I changed the password and tried to make a purchase in Chrome incognito mode and normal mode, but I still get the same error message. What further can be done?
My Account name - Tigatron
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Support said you called in and got sorted , glad to hear sorted
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Hello, unfortunately, I have also been going through the same issue. However, I contacted customer support and could not resolve the situation after attempting multiple times to reset the EA password and use different browsers. Ultimately I was told a ticket would be submitted for further inquiry for this. Then the person from customer support told me to attempt to purchase the subscription through steam. Still, I have read that buying the subscription through that method was risky as it has proven unreliable in the past and is not eligible for a refund. To conclude, I just wanted to ask if anything else can be done from the swtor site itself to purchase the subscription via those means as I have done before. Thank you. My account name is VIPERAKITA.
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It will be Tuesday now before support are here (long weekend) , will have feedback then
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Your account has been sent to the studio for investigation
\n\n
You are correct support have recommended buying through steam , not much more can do from here apart from check status if need again
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