Having the same issue with them as well account name anthonyambriz.I purchased the subscription through steam and my account is still under preferred status.
you will need to call swtor support when the lines are open , they can assist resolving the account issue you have , it is why the steam failed to add gametime
Check they have your email when you call , if not , ask to upload the screenshots to a case whilst your on the phone
Called them and sent them the screenshots that they needed how long does it usually take to verify that I subscribed through steam?
support confirmed the account is ok
however they cant see an email from the email address you have used on the swtor account , did you resend earlier or only attempted once ?
I replied to the email that they had sent me.
